How to fix a stopped installation?

Hi, Cheyanne. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please try the steps below one at a time to sort out the issue.

Solution 1: Clear your local saved games and try reinstalling the game.

Eject the disc from your console.

Press the Xbox button  to open the guide.

Select Profile & system > Settings > System > Storage devices.

Select Clear local saved games.

Note: Selecting this option will not delete any games or progress you have saved in the Xbox cloud. It will only clear data you have saved locally.

Select Yes to confirm.

Once your console restarts, try installing the game again.

Solution 2: Take your console offline and install the game.

Step 1: Use your console offline

Follow these steps:

Press the Xbox button  to open the guide.

Select Profile & system > Settings > General > Network settings.

Select Go offline.

Step 2: Cancel the download

Press the Xbox button  to open the guide, and then select My games & apps > See all.

Select Manage > Queue.

Highlight the game you’re trying to install and press the Menu button  on the controller.

Select Cancel.

Step 3: Eject the game disc and power cycle the console

Eject the game disc.

Press and hold the Xbox button  to open the Power Center.

Select Restart console.

Select Restart.

Note If the console appears to be frozen, press and hold the Xbox button  on the console for about 10 seconds until the console turns off. After the console shuts down, touch the Xbox button  on the console again to restart.

Step 4: Install the game

After the console restarts, insert the disc. Follow the steps to install the game.

Note Make sure you do this before you reconnect to the internet.

Step 5: Go online and let the game update install

Press the Xbox button  to open the guide.

Select Profile & system > Settings > General > Network settings.

Select Go online.

Hi NicoBott, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, try clearing your MAC address.

Press the Xbox button to open the guide.

Select Profile & system, then Settings.

In the General tab, select Network settings > Advanced settings > Alternate MAC address > Clear.

Restart your console. Press and hold the Xbox button in the center of your controller to open the Power Center.

Select Restart console and then select Restart.

(If the console appears to be frozen, press and hold the Xbox button on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart.)

Sign in to your console.

Let me know if it works!

If you have tried that and the same issue occurs, it may mean that the external hard drive is corrupted. To check if it's the console or the hard drive let's try to install a game with the hard drive unplugged.

Please unplug the external hard drive and then perform a powercycle before installing any game. Make sure to keep the hard drive unplugged.

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POWERCYCLE CONSOLE​​​

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1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

You can manage it here, Athena:

"Press the Xbox button on your controller to open the guide.

Select Profile & system > Settings > System > Storage devices.

Select Change install locations."

For your reference, you can check this link: https://support.xbox.com/en-US/help/hardware-ne...

Hi I’m doing good thank you.

I’m on Xbox and it’s on disk but sometimes it happens on digital.