How to fix 2fa( two factor authentication) ?

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

it is necessary to communicate with epic games, it is their account and the game developed by them that needs this authentication.

https://www.epicgames.com/help/

Hi,

Always use Two-factor authentication (2FA)

This will helps in future to prevent from situations like this.

Enable 2FA fortnite

To opt into Two-Factor Authentication:

1. In your ACCOUNT Settings, click on the PASSWORD & SECURITY tab to view your security settings.
2. At the bottom of the page, under the TWO-FACTOR AUTHENTICATION heading, click to ENABLE AUTHENTICATOR APP or ENABLE EMAIL AUTHENTICATION as your two-factor method.

If you prefer to use an authenticator app for two-step verification, here are a few common authenticator apps that can be found in your mobile device app store:

• Google Authenticator
• LastPass Authenticator
• Microsoft Authenticator
• Authy

Keep your account safe and remember, Epic employees will never ask for your password!

Hello again, if they have enabled 2FA (Two Factor Authentication), unfortunately they answered correctly and it will not be possible to recover your account.

Hello again, yes Two Step Verifcation and 2FA (Two Factor Authentication, are the same thing.

But if the number that is active on the account in 2FA is yours, you should be able to log into the account, which exactly happened that made you request to recover the account.