How to fix (0x83860012)

Hello Khadive, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.

Not a Microsoft employee.

I’m sorry to hear you’re receiving this error code. Let’s try to sort this out.

However, before that, I would like to ask some questions:

Is this problem occurring on Xbox, PC?
Where is the problem appearing, when you try to open a game, sign in to your profile?
I appreciate it if you can provide more details regarding your situation.

Lastly, what procedures you tried to fix this problem prior to your post creation?

When you try to open a game?

What procedures you tried to fix this problem prior to your post creation?

I don't have a computer =/

If you try using a different profile / account in your Xbox console
The same message appears when you try to open the games?

Unfortunately it didn't work doing that either. I've done everything you've told me plus more and I just keep getting syncing data and then the error code. It makes no sense.