How to enable microphone in Cloud Play?

Hello KyleColeman2,

We appreciate for your patience.

We have found out some troubleshooting steps for Google Chrome browser.

1. Go to a page in the program that contains a webcam exercise.
   
2. Click on the lock in the address bar and after that on the 'Site settings' option.
   
3. Make sure that for both Camera and Microphone the option 'Allow' is activated.
   
4. Reload the page.
   
5. (Optional) Sometimes it's necessary to update Chrome.
   

Hope this will work from your end.

Kind regards,



Moderator

Microsoft Community

Hello KyleColeman2,

We really appreciate for your patience.

Allow us to investigate further as we research more on this.

Thank you for understanding.

Kind regards,



Moderator

Microsoft Community

Hello!

To answer your questions:

1. I am not running windows. I am on a Chromebook, running Chrome OS Version 112.0.5615.134 (Official Build) (64-bit).

2. I've made sure both my chromebook and bluetooth headset are up to date and working as intended. My headset works fine on my Xbox and on other bluetooth connections (my phone, or a computer call).

3. Yes, I've updated them as much as possible.

For your troubleshooting solutions:

• Everything is up to date.
  
• I am very sure audio is coming into my headset, and I am fairly sure that microphone input is being received by the chromebook. When I am on a call, it works as intended.
  

I am using my controller and headset on my chromebook both connected via bluetooth. Could that potentially be a problem?

Thanks for the speedy reply, I really appreciate it!

Hi KyleColeman2,



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Thank you for your understanding.



Kind regards,



Moderator

Microsoft Community

Hi KyleColeman2,

Welcome to Xbox Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

We understand that your microphone is not working in cloud play. You can only hear other party on the line but they cannot hear your voice.

Let us check on this together and sort this out to assist your concern. However, before we proceed, we would like to ask few questions about it.

1. What is the current version and edition of Windows Installed? (Search for WINVER in Windows search to see this)
   
2. What troubleshooting steps have you done so far?
   
3. Are your devices and system drivers updated to the latest version?
   

These above questions would help us provide the necessary information. Once we have gathered all the information, we will formulate the viable solution to help you with your case.

For the meantime, let's try some troubleshooting steps and see if it will work for you.

• First make sure that devices are all updated.
  
• Make sure both the input and the output of the chat audio is coming from your headset by connecting it to the Bluetooth first and then connecting to the party. Does your Bluetooth headset have a mic?
  
• If you are playing it on the TV make sure the party audio is not coming through the TV - this can cause echo
  

Please take note that if you are using an Xbox controller connected to via Bluetooth and you want to connect a wired headset to the controller, audio will not transmit from there.

We are also sharing to you some articles that might help you out for this problem. Kindly check and follow the suggested steps.

• Xbox Cloud Gaming (Beta) | Xbox
  

• How to use cloud gaming | Xbox Support
  

• Troubleshoot Windows cloud gaming issues | Xbox Support
  

Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.



We will be glad to follow up and help you.

Sincerely,



Moderator

Microsoft Community