How to contact Microsoft during normal hours to check on status of warranty repair?

Hello gibbo2760,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

Based on your description, you want to contact support regarding the status of your Xbox Console repair. You also received a call from Microsoft about your console to be refunded instead of repair.

To have a better understanding, we would like to ask for few questions:

We believe you have checked your inbox for an email, does the email also shows in your junk or spam folder?

May we ask when did you sent your Xbox Elite Series 2 for repair?

Did you recall getting a case number about the call during your dinnertime? If yes, we will be sending a private message. Please use this link - click here.

We look forward to your response.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hello gibbo2760,

Thanks for patiently waiting.

We appreciate your time spent in posting here in Xbox Community Forum. We receive the details you shared on the private message.

We would appreciate if you will be able to contact the support regarding the repair of your device as they will provide you the details about it.

Please provide the order number you provided to us.

To contact support, please check the steps below:

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
   SAMPLE:
   
   
   
3. If not, please select the country/region it is showing and select the correct one among the lists.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   
10. In any case, you will have issues contacting support, you may try using InPrivate browser, different browsers, different devices, or connect to a different internet connection. Lastly, let us know if there is an error message or code while contacting the team. Please post a screenshot of the issue and conceal any personal information.
    

If you have further concerns kindly create a new thread using this link - Create a new question or start a discussion.

Regards,

Thanks Kathy, that was it. The Country was set to US, so changed to Australia and now the times are correct.

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good morning

It's possible that your Xbox may have been damaged during the repair process or that the repair technician was unable to fix the issue. If you're having trouble getting in touch with Microsoft customer support, there are a few steps you can try:

Check the status of the Xbox service: Microsoft provides a service status page that you can use to check if there are any known issues or outages that may be affecting your Xbox. You can access this page by visiting the following link: https://support.xbox.com/en-US/xbox-live-status

Check the warranty status of your Xbox: If your Xbox is still under warranty, you should be able to get it repaired or replaced at no cost to you. You can check the warranty status of your Xbox by visiting the following link: https://support.xbox.com/en-US/warranty/product...

Contact your retailer: If you purchased your Xbox from a retailer, you may be able to get assistance with the issue through them. It's always a good idea to keep a copy of your receipt and any other documentation in case you need to make a warranty claim.

Hey there Rebel spark86,

To check the warranty status of your product before you submit a repair request, go to
Check your warranty status (you'll have to sign in with your Microsoft account if you're not signed in already).

Your project must be registered for you to check the warranty status.