How to connect my controller.

My windows is up to date, however I cannot update the firmware of my controller as previously stated. When I go to xbox accessories on my PC and try to update my controller for the few seconds that it stays connected it says applying update but sits at 0% forever. And when you connect via bluetooth you cannot update said controller since I am on PC.

Hello Stevenjames7899,



We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).



Thank you for your understanding.



Respectfully,

Hello Stevenjames7899,



Greetings!



Thank you for posting in Microsoft Community.



Based on the description, you are trying to connect an Xbox controller to your PC and experiencing disconnection. Let us check and see on what we can do to help resolve your concern in a timely manner.

We would like to ask few questions to help us isolate the issue further.

1. What type of controller are you using? Xbox Wireless controller or Xbox Elite Wireless Controller Series 2?

2. Was it working before

3. How it is connected with your PC? Is it through USB-C cable, Bluetooth or using Xbox Wireless adapter?

4. Have you check your batteries if needs replacement?

For the meantime, here are the troubleshooting steps for controller keeps disconnecting when connected with PC.



..

For your reference, see:

• Connect an Xbox Wireless Controller to a Windows device | Xbox Support
  
• Troubleshoot your Xbox Wireless Controller | Xbox Support
  

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hello Stevenjames7899,

Thank you for your prompt response.

We can try updating your Windows if there is an available updates because it helps resolve minor issues. We can also update your controller's firmware and try connecting the controller through Bluetooth. Here are the steps below:

1. Make sure Windows is up to date

• Press the Start button on the taskbar, type settings, and then select Settings.
  
• On Windows 10, select Update & Security. On Windows 11, select Windows Update.
  
• On the Windows Update page, select Check for updates to see if any updates are available
  

including optional updates for your device.

• Once the updates have downloaded, select Install now to start the installation.
  
• Following installation, we recommend that you restart your device so that the latest updates can take effect.
  

2. To update the firmware of your controller, see: Update your Xbox Wireless Controller | Xbox Support

3. Connect through Bluetooth: See: Set up Bluetooth on your Xbox Wireless Controller | Xbox Support

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

I have done all of that, I cannot update my controller because as previously stated I cannot get the controller to connect my controller to the PC to update. As for bluetooth, Bluetooth updating is not something you can do.