How to change the region reward points get deposited to.

Discus and support How to change the region reward points get deposited to. in XBoX Rewards & Social to solve the problem; Hi, I have a UK XBLA and whilst I was living in N.Z I had to change the region settings so I could access everything from over there. Now I'm back in... Discussion in 'XBoX Rewards & Social' started by III Spin Ez III, Feb 8, 2017.

  1. How to change the region reward points get deposited to.


    Hi,

    I have a UK XBLA and whilst I was living in N.Z I had to change the region settings so I could access everything from over there. Now I'm back in the UK I've changed everything back, but for some reason my rewards points aren't depositing as it says account
    attention needed. All my account details are correct, all my settings on my Xbox and on this site are set to UK, but I still can't get my 5000 points deposited into my account ☹️

    :)
     
    III Spin Ez III, Feb 8, 2017
    #1
  2. bettiche16DZ
    bettiche16DZ Guest
    10500 credits rewards point still not deposited since more than a month

    I have fixed my account ,now the actual account region match the xbox rewards region , waiting my credits points to be deposited.
     
    bettiche16DZ, Feb 8, 2017
    #2
  3. Xbox Live Rewards Points did not deposit into my account

    The points can take up to 30 days for them to be deposited into your account. See the Xbox Live Rewards FAQ for more information here:
    Xbox Live Rewards



    How long does it take for Pending Points to be deposited into my Xbox LIVE account? A. It may take up to 30 days for Pending Rewards Points to be deposited into your Xbox LIVE account. Microsoft Points
    are deposited in increments of 100 or more, and they will be deposited by the 15th and 30th of each month. Visit the Xbox LIVE Rewards website often to see your Pending balance and how many Rewards Points you've been awarded. Pending Points will not display
    in your Total Rewards Points Awarded.
     
    EddieHendrickson, Feb 8, 2017
    #3
  4. Smwutches
    Smwutches Guest

    How to change the region reward points get deposited to.

    You would need to opt out of the program and then re-register after a few days in order to update the region on your rewards account. You'll want to post iin the support section of the forum so support knows you're about to do it and then post back after
    you're back in so they can add your pending credits back to the account.
     
    Smwutches, Feb 9, 2017
    #4
  5. Awesome, thanks for the reply.
     
    III Spin Ez III, Nov 3, 2018
    #5
  6. III Spin Ez III Win User

    How to change the region reward points get deposited to.

    Awesome, thanks for the reply.
  7. Smwutches Win User

    How to change the region reward points get deposited to.

    You would need to opt out of the program and then re-register after a few days in order to update the region on your rewards account. You'll want to post iin the support section of the forum so support knows you're about to do it and then post back after
    you're back in so they can add your pending credits back to the account.
  8. XBLRewards3 Win User

    Support

    Hi Nenon. You are unable to change your Xbox Live Rewards region to your current Xbox Live region because the program is ending. In order to get a deposit, you must change your Xbox Live region to match your Rewards region, which is MEX.
  9. XBLRewards8 Win User

    Pending Reward points.

    Hello III Spin Ez III,

    We can confirm that your deposit is being prevented due to a mismatch between your Great Britain Rewards Account region and your New Zealand Microsoft Account region. Since your Rewards Account is a separate entity from your Microsoft Account, migrating
    your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot complete when your Microsoft Account is of a differing currency.

    Keep in mind that it takes us up to 96 hours to receive and process new information. If you have just recently changed your Microsoft Account region back to Great Britain, then we have not yet received that updated information. You can see the current Microsoft
    Account region for your account at the bottom of the MyRewards page. Once your Microsoft Account region is changed to the UK, it should be in alignment with your Rewards Account region, and your deposit should be able to complete successfully at that point.
  10. XBLRewards8 Win User

    Rewards problem.

    Hello xOmqItsJake,

    Your deposit was prevented due to a mismatch between your US Rewards Account region and your UK Microsoft Account region. When you register into the Rewards program, we create a Rewards account based on your Microsoft Account region at the time of registration.
    Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot
    complete when your Microsoft Account is of a differing currency.

    If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
    to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.
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How to change the region reward points get deposited to.

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