How to cancel a return request

Jayden C.Hunt · Nov 5, 2022

I need to cancel a return request for a a series 2 elite controller but the email with the receipt went to an older email I don't have access to and shouldn't even be an alias for my account, Its not listed anywhere in my account page.

:)

Jayden C.Hunt

did not know that it expires, I assume it works as if I had canceled it myself If that's the case I'll just do that. Thanks for your help

JosefLBohorquez

Hi, I see

In this case you have two options:

A. Wait until the return request expires. Usually is after 14 days

B. You can try reaching Microsoft support and ask them to manually cancel the request for you if you're not able to do it via your order history

https://account.microsoft.com/billing/orders

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today Jayden

Is this related to a repair order? Or did you purchased the controller recently and you started a return request in order to get a refund?

Jayden C.Hunt

I recently bought it brand new from the Microsoft store initiated a return request then decided to cancel the request but realized I can't do it in the usual way because the email with the receipt was incorrectly sent to an older email I don't have access to.

MateusFontana

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. I believe this is not possible as the product has already shipped, however you can contact Xbox support. We in the community can't help with this kind of thing, as we don't have access, we're just members just like you.

I suggest reading the article below, about product returns and exchanges.

https://support.microsoft.com/en-us/account-bil...

*Thank you in advance for contacting, I hope this can help you.

How to cancel a return request