How recover account from gamer tag only

Hi there,

the thing you can try is to follow the steps on this support page on what to do if you forgot account details:

https://support.xbox.com/en-US/help/account-profile/manage-account/forgot-microsoft-account-solution

That link should have all the steps that are available to try and recover an account.

Yes they were live accounts that's why they had gamer tags. A few years ago you can set up a gamer tag on the Xbox without the link to a Microsoft account so how do you recover these old gamer tags without a Microsoft account?

The xbox feature is part of your Microsoft account. Not all accounts have a gamer tag, but all xbox accounts are part of the Microsoft account. The gamer tag which is not a required feature of the Microsoft account is so that gamers can represent themselves
in a public manner to other gamers without revealing their actual account (which is the account email).

The gamer tag is not part of Microsoft security in any form, it may help you recover a lost account but just having a gamer tag will not give you access to or is part of the security for a Microsoft account. I did Xbox support for three years, I helped
recover many accounts while customer support was able to do that. I have never heard of a secondary gamer tag before. The only way to recover the account now is through the compromised account link listed above.

How do u recover gamer tag

If you live in the US or Canada, you can contact Xbox Customer Support at 1-800-4-MY-XBOX (1-800-469-9269) between the hours of 9am EST and 1am EST. And yes, once verified in the account, they can help you figure out the email associated with
your account, and walk you through password reset steps.