How long is the review process for a suspended account?

David Wadman · Aug 19, 2023

I am asking this as I had my account locked while I had Two-Factor Authentication and requested an unlock from Microsoft Support. Microsoft then suspended the account because of the two factor authentication. I have since disabled the TFA by using the 30 day security reset by replacing all my security information. I have even verified and reset my password to the account but it is still locked. I then checked my personal email and found an email saying a suspension appeal was received for my account and I would receive an update about my account status. it has been 5 days since then and I even sent a response email but I haven't received any new information yet. If anyone could give some more information about when to expect a response I would greatly appreciate it.

:)

CarTzy

I understand your frustration with losing access to your account. However, this is an issue that we cannot resolve here in the community, as we do not have the authority or the tools to verify your identity or reset your password. The only way to regain access to your account is to fill out the Recovery form again and provide as much details as possible, such as alternate email addresses, phone numbers, security questions, recent contacts, and any other information that can prove that you are the owner of the account. I know this may seem tedious, but it is the only option available to protect your account from unauthorized access. I hope you can understand and follow this process. Thank you for your cooperation and patience.

David Wadman

I have received a response a few days after posting and they told me to verify my account again. I did what they asked and reset my password again only to find my account is STILL LOCKED! It seems like no matter how many times I verify my account to be unlocked it remains locked. I don't know what to do at this point as each time I try to sign in, it only directs me to fill out an unlock request and I've done it multiple times only for it to not work. Is there a way I can contact someone directly about this issue or is there really no way to get my account unlocked?

CarTzy

Hello David Wadman,

Thank you for posting in the Microsoft Community.

I'm sorry to hear that you're experiencing issues with your suspended account. The review process for a suspended account can vary depending on the specific circumstances of the suspension. However, typically, it can take up to 24-48 hours for the review process to be completed. In some cases, it may take longer if additional information is required. Since you have already received an email regarding your suspension appeal, I would recommend waiting for a response from Microsoft Support. If you haven't received any updates after a few more days, you can try reaching out to Microsoft Support again for further assistance.

If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

kyle_m4496

It will depend on how long ago you filed the dispute. As long as the dispute hasn't already been processed, you should be able to cancel it and prevent the account from being suspended.

ZyRawrrr

How long are you suspended? You can file a case review on this link so that they can re-investigate your account. Thanks!

https://enforcement.xbox.com/en-US/home/howto#sub-topic0-6

How long is the review process for a suspended account?