How long does it take to get a locked account back?

Discus and support How long does it take to get a locked account back? in XBoX Accessibility to solve the problem; My other Microsoft account got locked for a reason I don’t know so I can’t use it and I’ve already submitted a reinstatement form but they haven’t... Discussion in 'XBoX Accessibility' started by PlaybackD, Mar 3, 2023.

  1. PlaybackD
    PlaybackD Guest

    How long does it take to get a locked account back?


    My other Microsoft account got locked for a reason I don’t know so I can’t use it and I’ve already submitted a reinstatement form but they haven’t replied to me at all. How long will it take to get back to me? (I submitted it on 2/21/23)

    :)
     
    PlaybackD, Mar 3, 2023
    #1
  2. Georges C. Win User

    How long does it take to get a locked account back?

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello PlaybackD, here in this community the procedures are more focused on gameplay issues on Xbox consoles and PC, issues such as this with blocked accounts are handled internally by Microsoft and we have no information on how long recovery may take.
  3. dmaul1114 Win User

    How Long Does It Take To Get Points Back?

    Follow up: I just looked through my billing history, the 1200 points were refunded in November. Odd since my account wasn't migrated back from Russia until last week. Guess they finished that part of the investigation and put the refund through in November,
    and then it just took a couple more months to get the account migrated back to the US.
  4. SaltnRust Win User

    How Long Does It Take To Get Points Back?

    I think that's the problem then. I deleted my old email and gave them my new one but they haven't been using it. I bet the codes went to the old email account....I might just be out of luck.
  5. Turv3y Win User

    How Long Does It Take To Get Points Back?

    When I got the email saying my investigation was complete there was 2 codes for points in the email
  6. Turv3y Win User

    How Long Does It Take To Get Points Back?

    When you started the investigation they asked you for an alternate email, That's the one that will be getting the account recovery email along with codes for points if need be.
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How long does it take to get a locked account back?

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