How long does it take to come back.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Wakiel, let me explain this, after a refund is requested and the order accepted by Microsoft, it may take up to 72 hours to make the refund.

If your game or subscription was purchased with an account balance, this amount will enter your Microsoft account on time.

However if the game or subscription was purchased by credit card this amount will only appear in your credit card's next billing cycle, the process may take 30 more days depending on the closing of your card invoice, or debit card.

That's because Microsoft doesn't have access to the banking movement of financial institutions,

So in practice it means that the invoice for the card that bought the game or subscription has to be paid, and on the next invoice it will appear as credit on your card.

How long does it takes to come back after they received Allusive?

Follow up: I just looked through my billing history, the 1200 points were refunded in November. Odd since my account wasn't migrated back from Russia until last week. Guess they finished that part of the investigation and put the refund through in November,
and then it just took a couple more months to get the account migrated back to the US.

I think that's the problem then. I deleted my old email and gave them my new one but they haven't been using it. I bet the codes went to the old email account....I might just be out of luck.

When I got the email saying my investigation was complete there was 2 codes for points in the email