How I can take back my account

Hi Deivysrub. My name is Kyle and I'm an independent advisor.

Thank you for posting on the Xbox Communities Forum. I'm sorry to hear your account was hacked.

Since the account's email has been changed, I'm afraid it won't be possible to recover the account. You would have to purchase Minecraft again from the new account you created. I apologise for any inconvenience caused by this.

For future reference, here are some tips to keep your account safe and secure: https://support.microsoft.com/account-billing/628538c2-7006-33bb-5ef4-c917657362b9

Thanks,
Kyle

Hello, my name is Tadeu, I am an Independent Consultant and a member of the Microsoft Xbox community, just like you.

I apologize for the issue you are experiencing.

I am here to help.

I hope everything is going well and thank you for contacting me.

I am very sorry about what happened to your account and I completely understand your frustration. Unfortunately, Microsoft support and Customer Service are simply indicating that the only procedure or way for a user to recover an account is to follow the methods indicated in the link below.

Here’s what you need to do:

Step 1: Use Microsoft’s account recovery form

Go to:

https://account.live.com/acsr

Enter the original email address or phone number associated with your account (even if it’s changed)

Provide an alternate email address where Microsoft can contact you

Answer as many questions as you can — use accurate information like:

Old passwords you’ve used

Services you’ve used (Xbox, Outlook, Skype)

Serial number for your Xbox console (if you know it)

Billing details (if you’ve purchased anything in the past)

Tip: Try submitting the form from a device or location you’ve used before — this helps Microsoft verify that it’s really you.

Step 2: Watch your alternate email for updates

Once you submit the form, Microsoft will review your request and usually respond within 24 hours.

If your request is approved, you will receive instructions on how to reset your password and recover your account. If your request is denied, you can try again — just double-check your answers and include as many details as possible.

Step 3: Add extra protection (after recovery)

If you recover your account, make sure to:

Add 2-step verification

Set up a recovery email and phone number

Enable sign-in alerts at:

https://account.microsoft.com/security

Please contact me if you need further assistance. I look forward to hearing from you.

Unfortunately, there is no other way to do this, as no agent can provide any information on this matter.

Please note that this is a public forum only. I will respond as soon as possible, and apologize in advance for any delay in responding. I am just a user trying to provide information and knowledge that may be useful to others. I am not a Microsoft employee.

Best regards Tadeu

Hello Rax, sorry to hear you're having trouble with your account.

First, I'd like to mention that if you have any type of payment method on your account you should immediately contact their support services and report the account theft to them.

After that you should start a chat at https://support.xbox.com/contact-us and when you get to a fellow Xbox gamer ask to be escalated to a Microsoft Advocate to report the lost account.

Recover the account, you should have set up a recovery email. Also this is why you add 2FA, cant stress it enough how important it is.
anyway here the site for account hack

https://support.microsoft.com/en-gb...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245 - microsoft

https://support.xbox.com/en-GB/help/account-profile/manage-account/compromised-account-solution - xbox

UNLINK ANY BANK CARDS TO STOP THEM BEING USED BY THE HACKED

Hello again Sway

I clarify that the only alternative is the one you have at this moment, which is to send the account recovery form, it is the only way, let me give you some recommendations first:

The first thing is to enter information that the account has, in case a phone number or card has been deleted, you should simply omit that information and not add it to the form. That said, you can enter the following link:

https://account.live.com/acsr

Please note that Xbox support cannot help recover accounts, but in that case, if you want to contact them and talk in a live chat for more detailed information, you can access the link below.

Support: https://support.xbox.com/contact-us/

If none of this works for you, it is best to contact Microsoft technical support, they are the only ones who could help you. You can report the problem through the following link:

https://support.microsoft.com/home/contact?SourceApp=smcivr1

Navigate to the search bar and enter your issue. Press Enter or click "Get Help." Sign in to access support options. Choose the appropriate product, select the appropriate category and confirm your selection. The system will provide you with support options to help you further.

Remember that this is a public forum of the Microsoft community where we are players like you who try to help/guide other players to find the solution to the problems they are experiencing, however we do not belong to Microsoft, this means that we do not have access to the accounts or information of other players.

I hope you can understand it and this information has clarified at least some doubts. I hope the problem is solved, I wish you good luck.

Best regards Oskayra