How does my series x not detect my external storage?

thank you for helping but it still isn’t detecting the storage drive

What exactly are you trying ro do

Use it for next gen games if so that won't work

Next gen games must use internal memory or storage cardz

Hello there!

My name is Jonny and I will be assisting you today!

First, thank you so much for contacting us regarding your concern.

I am very sorry you are experiencing this issue.

Can you try clearing your system cache by performing a power cycle by following the steps below?

To do this:

Unplug your network router for 3 minutes.

For Xbox One:

- Go to the Home screen.

- Press the Menu button on the controller.

- Select Settings.

- Go to Sleep Mode & Start-Up

- Select Shut Down.

For Series X|S:

- Open Settings on Xbox.

- Select the General tab.

- Click on Power Options.

- Under the “Options” section, click the “Shutdown now” option.

- Click the “Shut down” button.

Once done, power up the console and see if the issue continues.

Have you tried formatting it using a Windows PC?

Hello, I have updated to the new September 24th update but my external media device still does not work or can be detected by my Xbox Series X.