How does my current position keep moving down?

nielm1 · Nov 7, 2021

In line for support. I started as 7th in line, moved up to 8th, moved down to 5th, moved back up to 7th. It has been like a hour.

:)

nielm1

This is insane. I was next up, then get pushed down to 2nd up ****!

Christopher Revoredo

Hi there Nielm welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. Unfortunately, Microsoft support sometimes get this type of issues but I hope you get your turn ASAP!

Mister Fitzer

Hey OP, how is your console positioned currently? And does it have any issues reading or accepting disks?

Drewsie32

Fixed. It looks like the HDMI port on the xbox is loose and does not keep the cable in the correct position. After moving it around, all the sound and video came back on.

DJC 703

The email I'm moving to does not have a gamertag associated with it. I'm 100% positive on this. If there was a gamertag on it, there would be an avatar standing in my games app on my phone and computer.

Changing the alias does not work. Because the account I'm moving to is already a Microsoft account, it can't be an alias.

I'm currently waiting 30 days for the security measures to clear. Then I'll transfer it to a temporary account, wait another 30 days, and try moving to the one I want.

How does my current position keep moving down?