How do you upload an image for your gamerpic?

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community

Hello Kailey, in cases like this, the ideal thing would be to contact Xbox support, so that they can check what is happening with your account.

As you mention your DOB is correct, it is an adult account and this message should not be appearing.

Go to: https://support.xbox.com/en-US/contact-us/

See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

If not, click on it then select the correct region that you are in.

Check and confirm that you are within the available time of support under Contact times.

Click Contact us

Select the drop-down menu options that will match your concern.

On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

On the next page, select either Chat online or Request a call option then follow or enter the needed details.

Hi,

Here is how to do it:

• Prepare a custom Gamerpic image. The image must be at least 1080 x 1080 pixels. The following formats are supported: png, jpg.
• Save the image to a USB flash drive, and insert the drive into one of the Xbox One’s USB ports.
• On your Xbox One, launch the Guide, select your Profile, and navigate to My profile > Customize profile > Change gamerpic.
• Select Upload a custom image, select your USB flash drive, and choose your custom Gamerpic image.
• The image will load into an editor; use LT, RT, and right stick to highlight what section of the image will become your Gamerpic.
• Once satisfied, select Upload.

Hi there Playerfer, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

You can see the detailed procedure on how to upload a custom image to make it your gamerpic by following this link:

https://support.xbox.com/help/account-profile/profile/change-gamerpic-on-xbox-one

If you want to know how to do it directly from an Xbox console, open the dropdown that says "Change the gamerpic on your Xbox console" and then the one that says "Upload a custom image".

I hope this helps and if you have further questions please let me know.

Kind regards,
Gerardo.

Hello James B 1988,



Greetings!



Thank you for posting in Microsoft Community.



It appears that changing your gamerpic to a specific flag does not work in your end. Let us check and see on what we can do to help resolve your concern in a timely manner.

If we may ask, how do you upload your custom image? To upload a custom image, connect a USB device with the JPG or PNG image you want to use.

By the way, custom images are only available for adult Microsoft accounts and your image must be at least 1080 x 1080 pixels. Here are the steps:

1. Press the Xbox button on your controller to open the guide.
   
2. Go to Profile & system, select your profile, then select My profile.
   
3. Select Customize profile > Change gamerpic.
   
4. Select Upload a customized image and choose one to use from your connected device.
   
5. Select Upload.
   

It might take a little while for your custom image to appear while we verify that it’s OK to use. (If it’s not, the image will be reverted to the last gamerpic or avatar you were using.)

If the steps do not work, try changing your gamerpic using the Xbox app on mobile. Follow the steps provided in this link: Change your Xbox gamerpic | Xbox Support

Additionally, we are going to consult to our internal team if there are information on restriction or prohibiting the use of such image.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Are you sure that the image you're trying to upload fits the requirements for a custom gamerpic? Details can be found here: https://support.xbox.com/en-US/my-account/manage-gamertag-and-profile/change-gamerpic-on-xbox-one There
are a few methods for uploading your gamerpic, what method are you trying to use?