How do you solve a billing problem ?

For billing issues, you would need to contact support. You can request a call back or chat with support at http://support.xbox.com/contact-us

Hey there Spinner2503!

Make sure that the region for your Xbox 360 console is set to match where you're currently located. You can check at account.microsoft.com

If you do see any discrepancies with your region, here a troubleshooting guide on

how to change your region. However, it will not transfer money between regions. Be sure to spend the money in your Microsoft account before you change your account location.

Let us know if you still experience any problems!

Dear Spinner2503!

If you entered your location Russia and need postal code to continue billing, you can find postcode here:
worldpostalcode.com/russian-federation

Probably it will help you next time.

Hi LuraAF, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Is your Game Pass subscription active?

Please, try these steps:

Launch the Xbox app for PC.

Click your Profile picture.

Click on Support.

Click on Gaming Services Repair Tool.

Let me know if it works!

My problem is that no matter how much I enter the correct information, it tells me to verify the card details, even though they are correct, in Microsoft store

pls help me