How do you request a refund for a game as the form of a gift to a friend code?

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Nathan, You can request a refund for the game you bought as a gift for your friend, however in order for you to be eligible for a refund, the game must not have been redeemed by your friend.

Refund

https://support.xbox.com/en-us/forms/request-a-...

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey SnappedCat79054, how are you today? Hope you're well.

Unfortunately, for the code to be redeemed on his friend's end, that code's region needs to match the region in which his friend's account is set.

What he could try to do is asking a refund indeed, and purchase the game or DLC as a gift in the same store's region as his friend's account.

First, you will have to check the order number on your history:

https://account.microsoft.com/billing/orders/

Then, you will need to complete the form below for a refund.

There you just have to follow all the requirements requested in filling it out, and then wait for an email with the refund response.

This can take up to 72 hours.

https://support.xbox.com/en-US/forms/request-a-...

Thanks for taking the time to reply, Paul.

In this particular scenario, it would be better that your friend submit a refund request for the item they gift you by submitting the refund form I’m going to share below:

https://support.xbox.com/forms/request-a-refund

Your friend can get the order number by checking their Microsoft account order history:

https://account.microsoft.com/billing/orders

In the refund form, they can provide as much information they require to share, including that you're not able to redeem the code despite living in the same country.

Lastly, in case your friend wants to gift the item again, please ask him to purchase it via
https://www.xbox.com/en-GB/?xr=mebarnav

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Kacper

When did you purchased this gift for your friend?

The item doesn't appear yet in your Microsoft account order history?

https://account.microsoft.com/billing/orders

As long as the code hasn't been redeemed you can ask for a refund filling the form below:

https://support.xbox.com/forms/request-a-refund

Keep in mind that if your friend redeemed the code your refund request is going to be denied automatically

You would need to fill out a refund request form. If the form doesn't work, you'll need to contact support and speak to billing. http://support.xbox.com/contact-us

Keep in mind that in order to gift a game, the other person has to be in the same region. The codes are region locked.