How do you get to speak to someone from microsoft

Tommy Whent · Dec 25, 2023

I've been trying to get hold of someone from microsoft I rang I've emailed I've spoke online but I can't get though to anyone I need to talk to someone asap someone has use my son mobile number and order £238.98 worth from microsoft it has been added on my phone bill which ee has told me I got to ring microsoft to pay the money back due to it being a third party payment and to find out why this has happened my son don't have a microsoft account and he received 47 message from microsoft with pins i have account with my email address on xbox but no bank details or my son number so I don't kno how people have done it but this is not on it needs to be stopped but getting hold of microsoft is a joke 7 numbers I've tried emails day can't deliver after day I've rang action fraud police and I've rang citizensadvice they say I gotta get hold of microsoft please can someone help me this is really getting me down and its Christmas

:)

Tommy Whent

Thank you for your reply I've tried support microsoft don't work and I can't do a refund because it's from my son mobile number which he don't have a microsoft account he received 47 messages with codes to get the purchase which he did nothing about but they still got the purchases my son is 13 years old and on my account no bank details are on there I just don't know what else to do I've tried everything just ain't getting anywhere

Hoskayra

Hello Tommy W, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

I am very sorry for the problem you are going through and even more so at Christmas, here is the link to contact a sales support technician:

https://support.microsoft.com/accou...ft-store-4f615f2a-6bbd-fd69-6695-ae213d63eef0

If you want to request a REFUND there is a form, which is the following:

https://support.xbox.com/forms/request-a-refund

There you will have to fill out the form with some information that will be requested and you should know that in case the refund request is rejected, you will have to respond to the email they sent you explaining the reason for your refund so that the team in charge can review the request again.

You should also know that game refunds must be made before 14 days have passed since the game was purchased and the game has not been played for a long time, that is, considerable hours of play have not been accumulated. Otherwise, if these prerequisites are not met, the game cannot be refunded.

Subscriptions can be refunded within 30 days of purchase.

I hope they can solve it for you, Merry Christmas

Sincerely,
Oskayra.

Dericka

Oh, I see. I really can feel you here however if this is the case you'll be needing to request the refund on the bank's end.

RandomGuy:)

Hello Mark Wasley

In situations like this its best to set up a Child Account HERE

Also Contacting support HERE

ngocphi

You have fo file an appeal via the email

In cases like this

It's best to out the child on an child account

Or just remove the card and sign up for an account yourself and add.the subscription on your account so thete is no payment method on his account

Don't do.the above if it's upgraded xgu time as you cant till the membership expires

Children should always be on a controlled account that's what parental settings are for

Refund policy isn't meant to be used inplace of parental settings

How do you get to speak to someone from microsoft