How do you get the Xbox app on PC to connect to the console?

Hi Verity , my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

First, let's try a simple fix, please, power cycle the console to clear its cache data and try again.

To do it, follow these steps:

Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

Unplug the console's power cable. Wait 60 seconds.

Important Be sure to wait at least 60 seconds. This step resets the power supply.

Plug the console power cable back in.

Press the Xbox button on your console to turn it on.

Then, on your compute, reset your network settings:

Please, follow these steps:

Press Windows Key + X > Settings > Network & Internet > Advanced Network Settings > Network Reset > Reset Now.



Let me know if it works!

@tohellnbak

look at this way.. will PC users get a GWG for PC use only? if so... how is that fair to the Console members that get it because they are "gold"(XBL Subscription) member but if all you need to do to get a game for the PC is have the app and an
internet connection..

That's the part I'm not getting....if you're a PC gamer without a Xbox what does getting GWG get you? They're going to give me Steam, Blizzard, Origin, Desura games for free? The only games MS has control over on the PC are the app style games in their Win
8 store. I haven't played any of the multiplayer ones....do you connect to Live when you play them?

Hi Da1AndOnlyKman,

Thanks for reaching out to us in the forums for this issue. If I'm understanding what is happening correctly, your Xbox app is crashing, is that right?

Are you using the Xbox Console Companion app on your PC to connect with your gaming on console while streaming, or are you attempting to use it to play games on the Windows 10 PC itself? If so, then I would recommend the following support article as it has
great troubleshooting in that regard: Troubleshooting Xbox Console Companion app game streaming on Windows 10.

If you'd like to download games (especially Play Anywhere titles like the ones you mentioned)and play them solely on your PC, then you'll need to use the Xbox (Beta) app to do so. The following support articles can further detail how to accomplish
this:

What is the Xbox (Beta) app and how do I use it?


How do I get the Xbox (Beta) app?

Give the solutions a try and let us know the results.

I hope that this helps you out!

If he can do it repeatedly I'd find out how he's connecting to the chat: Console, PC, or App. Report it to Xbox, the more info you can provide the easier it will be for them to track the issue.

This may help

https://beta.support.xbox.com/help/games-apps/apps-help/how-to-use-game-streaming-in-xbox-console-companion-app

To use Xbox game streaming, you must first enable game streaming from your Xbox One. To do this, press the
Xbox button  to open the guide, select
System > Settings > Preferences
> Xbox app connectivity. Do these two things:

1. Under This Xbox, select
   Allow game streaming to other devices.
2. Under Other devices, select
   Allow connections from any device or Only from profiles signed in on this Xbox.
   

Connect your Windows 10 PC to your Xbox One

After ensuring that your console settings are correct, you need to establish a connection from your Windows 10 PC to your Xbox One console from within the Xbox Console Companion app on your PC:

1. On your PC, launch the Xbox Console Companion app.
2. Select Connection from the panel on the left side.
3. The Xbox Console Companion app will scan your home network for available Xbox One consoles. Select the name of the console you want to connect to.

The xbox is set up perfectly, the xbox even appears in the add device area of the Connection panel, it just will not connect and the message "We couldn't connect to your console. Make sure the console is still on and connected
to the same network as this device." appears