how do you get an old gamertag to sync with your current email?

Hi BenjaminDunkin, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

You can create a new Gamertag with your current e-mail address, it can be the same one as your old one, as long as it has 12 characters, but there is a condition, it will have a suffix after it.

Example:

Original Gamertag "XboxPlayer"

The new one will be "XboxPlayer#2589"

Please, take a look here: https://support.xbox.com/help/account-profile/profile/gamertag-update-faq

Hi there,

there is no way to recover a gamertag without having the MS email, but you can 'get' the MS email by contacting Xbox Support they will ask you a few questions about the account and if answered correctly they are able to give you the MS email.

To contact Xbox Support use:
support.xbox.com/contact-us or
support.xbox.com/contact-us for the phone number

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Regarding the second question, it is not possible to unactivate an account to be able to use that old gamertag on a different account. to do so you will need to change the gamertag twice. On the old account, from your old gamertag to a new one, and on your
current account, from your current (XxTictozoxX) gamertag to the old gamertag.

See this how to change a gamertag:
support.xbox.com/.../change-xbox-live-gamertag

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Keep in mind that each gamertag change will cost 800msp and those points will need to be on the account that is doing the change.

thank you all for help.

The link to change gamertag says that the gamertag is allready existing.

"

You have to unkink any email from your old gamertag.

Then unlink the actual gamertag with your email account.

And finally , link the old gamertag to your email account."

how ?

thx

Hello ,

We see that both accounts have the same email address, which is why purchases are likely being directed toward the older gamertag. In order to rectify this situation, we will have to manually opt out your old gamertag from the Rewards program. This will
cause your current gamertag () to be the only gamertag with that email, and direct purchases from that email toward this gamertag. We will be able to adjust your account to reflect your purchase as well, but first I need your confirmation that
this action is acceptable.

Can you confirm that you would like your old gamertag to be opted out of the Rewards program so future MicrosoftStore activity is directed toward your current gamertag?

Yes, please opt out of my old gamertag Jonell Smith. And continue on my current gamertag . What will happen to my points? Will they transfer?

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

Your Xbox gamertag is linked to your Microsoft account, but if it was created with an old email address that no longer exists, you will need to create a new Microsoft account with your current email address and link it to your Xbox gamertag.

To do this, follow these steps:

Go to the Xbox website and sign in with your current email address.

Create a new Xbox gamertag if necessary.

Link your new gamertag to your Microsoft account.

Transfer your Xbox Live Gamerscore and Xbox One games to your new gamertag.