How do you change your profile picture to a custom one on the website and not the app on...

You would need to use the Console Companion App.

Hey there!

This page will walk you through how to change your gamerpic, including the steps required to upload a custom picture: https://beta.support.xbox.com/help/account-profile/profile/change-gamerpic-on-xbox-one

Or you could upload the picture from a PC, through your Xbox Companion App.

Go to your profile on your console, select customize and change your gamertag and/or picture. You can also do it on xbox.com or the Xbox app if you wish to use a custom gamerpic.

Hello!

Hope you are well. I'll be glad to help you, just remember that you're not talking to a Microsoft employee.

You can change your custom image through a console or a PC if the Xbox mobile app gives you problems, if you are an Android user, you can download the "Xbox beta" app and test if the same thing happens there.

Here you can find the steps to change the picture in a console

https://support.xbox.com/help/account-profile/p...

To do it on a PC, you must open the "Xbox Console Companion" app, select your profile > Customize > Customize your avatar > Choose a custom picture.

Best regards.

Hello, Natalie K. I’m Arturo, and I’ll be glad to provide assistance with your inquiry today.

I’m afraid to say that as the console companion app was discontinued, at the moment is possible to change our profile picture on the Xbox mobile app.

Hopefully, Microsoft will allow the PC users to change the profile picture for a custom one in a future update for the Xbox app.

I know this can be frustrating, but you can try asking a family member or friend, their phone temporarily, just to change your profile picture for the one you want.

Thanks for your time,

Arturo.