How do you cancel a refund request

Hello John

My name is Jonny and I will be the Independent Advisor for Microsoft assisting you today!

First, thank you so much for contacting us regarding your concern. I do look forward to resolving this problem together!

To cancel the refund, you'll be receiving an email shortly after you requested the refund. Once you get that email, youll be given a reference number in it.

Copy that number down and respond directly to the email explaining that the refund is no longer needed and include that reference number in the email and subject field.

Hi Luygi,

If you would like to cancel your subscriptions or turn off the automatic payment for subscriptions, you can do so online at account.microsoft.com. Here are some resources on how to do that:

• https://support.microsoft.com/help/4027815/microsoft-account-cancel-a-microsoft-subscription
• https://support.xbox.com/billing/xbox-subscriptions/how-to-cancel-xbox-subscription

For any refund requests, you would need to fill out a refund request form and your request will be reviewed by refund specialists. Directions on how to fill out the form can be found

here.

I hope this information is helpful!

Hi, thank you for such a quick response!

I never knew about the passcode ill be sure to put that on as we speak.

I have emailed the email back asking for cancellation as instructed so from here I think we are all good.

Thank you for your help

Hi there

I suggest 2 things to stop this happening. First set up a pass key for purchases and such https://beta.support.xbox.com/help/...-guest-key/create-and-manage-xbox-one-passkey

If that doesn't work you can always remove the card details from the xbox https://beta.support.xbox.com/help/...es/manage-payment-options-and-billing-address

The refund process is the same as this link. https://beta.support.xbox.com/help/...scriptions/digital-goods-subscriptions-refund

Hey Mastertroll

If you would like to cancel the subscription please visit our
Subscription Management page. We also have a
Refund Request form if you are thinking about requesting a refund.