how do you apply for madden 23 memory glitch in franchise mode refund.

Hi , my name is Fernando. I'm a gamer like you who loves to help other gamers with their Xbox questions. I can help with most questions. However, I do not have access to your account details to provide billing information/account inquiries.

I will give you a very easy procedure that will help you solve your problem.

https://support.xbox.com/pt-BR/help/subscriptions-billing/buy-games-apps/refund-orders

Antensiosamente, Fernando

Yes, I tried playing other modes and they work. For some reason it just applies to playing any franchise mode (saved or new). I am wondering if there is some type of glitch on certain discs.

For franchise make sure your using the offline mode instead of the cloud or you will need gold . Ultimate team draft champions and head to head all require gold.

No .... Just my Madden game... I had 2 SAVES on 3/24/23 one was AUTO and one was Manual that disappeared .... When i now go to SAVED Franchise file it goes back to 3/11/23 as last save...

Hi Josef,

Thank you for the reply. I did indeed complete the refund request form you linked. I also replied to the emailed denial. I was told by Laven Dayle Dy Pueco "We can't provide a refund to this request. Our refund policy Refund Request does not allow refunds for digital game products that have been played or consumed. Thanks for understanding."

I have never requested a refund before. I purchased on 24 Nov and requested refund on 25 Nov...played less than the 10 hour free trial. I deleted the game. I have called and spoken to several reps that all agree I should be refunded because I am within the 14 days and have not played the game much.

The response I get online is Details: Refunds aren't available for digital purchases that have been played or used. However, the refund eligibility states - Refunds are typically issued for requests made within 14 days of the purchase date for games in which you haven’t accumulated a significant amount of play time.

Today I spent 80 minutes on the phone being passed from rep to rep (from some guy to Tristan - a supervisor to Mariam in another department) and department to department all for the same result - only the online refund department handles this we cannot do anything.

All of this for a refund of $50.84 CAD. At first I thought I would just be out the money, now I am pissed they can do this...sell me a game that has frequent freezing and glitching and refuse to refund me when I explain it is not playable. I contacted EA Sports and they admitted there are problems with freezing and glitches, especially in franchise mode, but they could not refund me since they did not sell it Microsoft did. Basically, they sold me bad software and refuse to refund me when I point it out.