How do you actually speak to someone!

RockabillyRaver · Mar 12, 2022

Been round the houses with this one. I go through the longwinded online support system to request a callback, only to be told system issues are preventing this. I then call the number directly to be told visit the non functioning website and then it hangs up.

Ridiculous system and service. I cannot even raise a complaint because it is the same number and same response.

:)

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello RockabillyRaver, what kind of help you need, it would be with a game, with some hardware, some refund request, if you can give more details.

BenHoyle2

had the same over the last week trying to get a refund on a charge on my son's account, it would be nice to be able to talk to someone directly instead of wasting my Saturday morning going round in circles.

very annoyed at the moment.

JosephG7

How can I actually get a call back or web chat?

I have an Xbox Elite controller. It was faulty (thumbstick drift). Sent it back (to Germany). Replacement (not new) sent back. Shoulder button broken on it. The serial number on the replacement says it's out of warranty (had it less than a year).
Can't find a single option on the contact page to get to actually speak to someone for help. Any suggestions greatly appreciated, because I've spent so long trying to figure this out, I'm starting to go MAD!

Hi

The only way to get a call from Xbox Support is through the chat system, I found this phone number but it is only for Xbox USA: 1-800-469-9269 but they're only available during normal business hours, I understand that you are in Europe?

XBF Houmaidi O

Hello @SableMurphy! I hope that you are doing well today!

I'm sorry for the inconvenience this situation is causing you.

If you are charged multiple times for a digital game, You will need to request a refund for all of the charges here: Request a refund. Once you apply for the refund, you’ll receive a confirmation email and should get a response from the Support team within 72 hours. If you don't hear back from the Support team within 72 hours, check our home page for notifications regarding delays in refund processing.

To track the status of your refund request, check your order history.
If you have a question once your request is processed, reply to the decision email.

However, if you wish to contact our live agents, You can request a call back or live chat on the Xbox support website. If you are facing any issues with that, please go through Microsoft support. Once you get to the virtual agent just say “Talk to an agent” and select Xbox as the product, and your issue from the list. Select the option “Call me back” or “Live chat”, which shows the estimated wait time/queue. If you don't see the options to request a call back or chat with support, change your category/topic until you do. If it does not work, please select billing & Subscriptions and "I don't recognize a charge".

I hope this information helps you out!

Have a great day!

L4c3rd4

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey SableMurphy, how are you today? Hope you're well.

So, I'm so sorry that this has happened, but the charges are for the same content?

Have you tried to ask for the refund?

You will need to complete this form below for a refund.

There you just have to follow all the requirements requested in filling it out, and then wait for an email with the refund response.

This can take up to 72 hours.

https://support.microsoft.com/en-us/supportrequ...

How do you actually speak to someone!