How do I update my warranty date?

Discus and support How do I update my warranty date? in XBoX on Consoles to solve the problem; I registered my Xbox Series S console online; it states warranty expires 10/9/23. The virtual assistant mentioned I can update the warranty if I have... Discussion in 'XBoX on Consoles' started by Puterwiz82, Nov 24, 2022.

  1. Puterwiz82
    Puterwiz82 Guest

    How do I update my warranty date?


    I registered my Xbox Series S console online; it states warranty expires 10/9/23. The virtual assistant mentioned I can update the warranty if I have my serial number and proof of purchase ready. I made a call back with a representative and asked about updating my warranty date by sending a copy of my sales receipt. She investigated it, and said I was eligible for the Microsoft Complete warranty for 2 years, giving a total of 3 years, which I purchased, but the date ending is still the same.

    :)
     
    Puterwiz82, Nov 24, 2022
    #1
  2. JosefLBohorquez Win User

    How do I update my warranty date?

    Hi buddy
    That’s odd, in this case I can advise you to reach Microsoft sales support here
    https://www.microsoft.com/en-us/store/b/microso...

    There you can double check with them again your eligibility for the Microsoft complete plan for a 3 years of warranty
  3. JosefLBohorquez Win User

    How do I update my warranty date?

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today Puterwiz82

    Yes, if you have a valid proof of purchase you can update the warranty for your console in case the date showed is not the correct as stated in this article
    https://support.microsoft.com/en-us/topic/updat...

    As you already talked with Microsoft about this, do you don’t know if the agent told you that your case is going to be escalated?
    Usually they do that when you sent to them the proof of purchase
  4. Puterwiz82 Win User

    How do I update my warranty date?

    Hi Josef. Thank you for your response. I am doing great today and yourself.

    I do have valid proof of purchase, an online receipt since I did an online store pickup at Target.

    The Microsoft support representative I talked to; she asked me if my issue had been resolved. I said yes but I did ask about being able to update the date. She said the date can't be changed and didn't mention about escalating, I received an e-mail that my issue has been resolved. The representative didn't ask me for the proof, she put me on hold to check into it and then came back and said I am eligible for the Microsoft Complete, which I did do the 2-year extended.

    My service request number they provided is <removed>.
  5. XBF Ezra G Win User

    How do I use my warranty?

    Hi GunnerCronk,

    If your Xbox One S is still under warranty, you can request a repair order by visiting our

    Device Support
    page or using the
    Contact Us
    portal to speak to an agent.
  6. IgotTSondabrain Win User

    Is there an external disc drive you can attach to play Xbox 360 games with?

    mine was still under warranty. thank god. how ever the update killed my xbox so they are fixing it and extending the warranty 90 days to compensate for thefact that my xbox was ruined by the abortion that is called and "update"
Thema:

How do I update my warranty date?

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