How do I unplug the network cable

You’ll find a small tab, push it and pull out the cable

Hello!

I'm a Independent Advisor. I will be glad to help you.

Go to Settings>System>Console Information

And restart keeping your games.

Note that the console accounts will be removed, so you will need to have the email and password for each account to log back in.

Your progress, achievements, purchases and other data will remain intact, don't worry about that, you won't lose any data, the only thing you need to do is to log in again.

I hope the information has been clear, I will be attentive to any questions you may have.

Best Regards.

This is what I wanted you to see, the other ambassador already suggested this though
Try a different cable or port
Do you have another network cable? Try using one that's known to work (temporarily use the network cable that your computer is using).

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Test a different cable

Verify that the networking cable is working. To do this, follow these steps:

1. Unplug the Ethernet cable from both the Xbox and the networking device (your modem, router, or gateway).
   
2. Use a different network cable to connect your Xbox console and the networking device.
   
3. Check to see if this clears up the connection problem you were experiencing. If it does, then the network cable was the problem.
   

Test the port on the networking device

Try these steps if your computer is connected to the Internet and works as expected:

1. Turn off your Xbox console.
2. Unplug the cable that connects your Xbox console and the networking device.
   
   Note Only unplug the cable from the networking device.
3. Unplug the cable that connects the networking device and your computer.
   
   Note Only unplug the cable from the networking device.
   
   Note Notice the port on the networking device to which the cable is connected.
   
4. Connect the networking cable from your Xbox console to the port on the networking device that you noted in step 3.
   
5. Turn on your Xbox console.
6. Check to see if this clears up the connection problem you were experiencing. If it does, then the port on the networking device was the problem.
   

Note Be sure to reconnect the cable from the networking device to your computer. Then, try connecting the network cable from your Xbox console to a different port on the networking device.

Test the Ethernet port on the Xbox console

Try the following steps if your computer is connected to the Internet and works as expected:

1. Turn off the Xbox console.
2. Unplug the network cable from the Ethernet port on your Xbox console.
3. Unplug the network cable that connects your computer and the networking device.
   
   Note Only unplug the cable from your computer.
4. Plug the network cable in step 3 into your Xbox console.
5. Check to see if you still experience the same connection problem as before. If you do, then there might be a problem with the Ethernet port on the Xbox console.
   Submit an online repair request to get your console repaired.
   

Note Be sure to unplug the network cable from your Xbox console and then plug the network cable into your computer.

If any of these solutions worked, you should not experience the same connection issue. However, note that some connection issues can be transitory or inconsistent. If the problem reoccurs, you may need to return to this solution, start from the beginning,
and skip through all the steps you have already tried in order to continue with the next step.

This is a tough one have you tried unplugging your network adapter from your xbox? Or resetting your router while you have the xbox connected with the hdmi cable. Is the problem just that you can't connect to your network, or do no networks show up when
you use the hdmi cable.

If you know someone who has an hdmi cable I recommend you ask to borrow it and see if you can connect to your wifi with their hdmi cable. At least this way you can determine if the problem is the cable you bought. I don't know how connecting the hdmi cable
would mess with the xbox's ability to connect to a network.

Hey Gorgias1978,

Could you try using a different Ethernet port on your Router?

1. Unplug the network cable from the back of your Xbox 360 console.
2. Inspect the cable’s connector and the Xbox’s socket to make sure that they are clean and free of debris.
   
3. Plug it back in, making sure it clicks into place.
4. Follow the network cable to your router, modem, or gateway and unplug it.
5. Inspect the cable’s connector and the socket of the router, modem, or gateway socket to make sure that they are clean and free of debris. Do one of the following (depending on your network hardware):
   • Router or gateway: Plug the network cable into a different port. Make sure the cable clicks into place.
     
   • Modem: Plug the network cable back into the modem. Make sure the cable clicks into place.
     
6. Verify that all power cables are firmly seated in the modem, gateway, or router and that all networking devices are powered on.
   

Let us know if doing this made any difference in the situation =)