How do I unlink my Activision account when I cannot access the email associated with it?

Hello LittleWing32,

Welcome to Xbox Forums.

We understand that you are having trouble unlinking your Xbox account from your ACTi vison account due to an old email address being used. I'm sorry to hear that you have not received a response from Activision or Microsoft/Xbox support. I'll do my best to assist you with this issue.

I actually found an article from ACTi vision regarding with unlinking accounts for Xbox. It stated that, you may unlink your individual accounts from an Activision account once every 12 months. So, if you haven't done this in the past you should be able to do so.

Check the following of how you can do it:

1. Sign in your Activision account.
   
2. In the account linking section find the account you wish to unlink and select unlink.
   
   Note: Games with cross-progression store game progress on your Activision account, not your platform account. If you choose to link your platform account to another Activision account, your progress will not carry over. Your progress and content aren't lost. If you relink this platform account to the original Activision account, you can continue your progression and access your owned content.
   
3. Check the confirmation box and select continue.
   

If you wish to unlink an account due to a lost password or an email account you can no longer access, follow the steps on this link: Manage your Activision Account

Note: The steps presented under Unlinking Platform Accounts.

I hope this helps. If you have any further questions or concerns, please don't hesitate to ask.

Kind regards,

Mae Sev.

Microsoft Community

I had this same problem and followed the instructions it still asked me to verify my old email while I was trying to unlink my Xbox. I had forgotten what email I used for my activation account so I used another email addresss to login and at some point that’ll my progress from the Xbox didn’t carry over to my pc. So I unlinked the activation account I linked and tried to unlink my Xbox using the instructions in this article and it still prompted sending a verification code to the email I no longer have access to.

once an account is linked to the activision cod account it cannot be changed for 12 months, you can only unlink via your cod account over at activision as microsoft have no access and cannot even see this info.

activision made the account changes lock in for 12 months each time to stop abuse of the system.

once the 12 months has passed then you can unlink the xbox account from the cod account, activision support will not override this lockout period either, there is absolutely nothing microsoft can do in regards to the cod account linking.

I want unlink my activision account but I don't have access to my account on console can I unlink ?

Another question I talked to activision support he sayed that my progress saved on activision ID not platform if I creat new account and use Gmail of activision will my progress still save?

Answer both question

I want to link my Activision account Xbox account, and it is actually already linked,, but the email is a old email that was hacked from over 10 years ago, the recovery email is some random email I never have seen before. I want to change it, I have full access to my Xbox account and the email of the Xbox account, but I don’t have the activision Email that is linked to my Xbox account, so right now it’s forever linked with no way to change, which is crazy, I have full access of my Xbox account no I can’t change it? Their has to be a way, i tried activision with support tickets and that didn’t work, and I don’t know how to ask for help on Microsoft’s end.

Only Activision would be able to help with this since the linking/unlinking process occurrs on their end so Microsoft wouldn't be able to help with this at all.

Hi Marty. My name is Kyle and I'm an independent advisor.

Account connections are made on the developer's end, Xbox cannot access the details about a linked 3rd party account or unlink it from their side. Only Activision could help you unlink the account or recover access to it: https://support.activision.com/options

Thanks,
Kyle