How do I unlink an unknown Microsoft account from my Playstation 5?

mcdonaldsvan - Ket · Jan 27, 2025

I linked a Microsoft account to my PSN account when I had a copy of Minecraft. I lost the disc copy and bought the game off of the Playstation Store to play it again. I have tried to sign into Minecraft with a new Microsoft account (the one I am writing this from) and it gives me an error saying my Playstation account already has a Microsoft account linked to it. I do not know what this account is and the error message doesn't tell me anything about the account (name, email, etc.). I have looked through the Playstation menus and cannot find a place ti unlink the account from my PS5, which is the only place I can unlink this account from because I don't know the Microsoft account.

:)

Rodrigo Oliver

Hi Mcdonaldsvan, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please note that you can only link one PSN account to one Minecraft account, if you disconnect it, you won't be able to link another PSN account to it.

Once a Microsoft account has been linked to a PlayStation account, neither the Microsoft account nor the PlayStation Network account can be associated with a different account.

If you choose to unlink accounts, then purchases will be returned to the account that made the purchase. Even after unlinking, Microsoft and PlayStation accounts can only be re-linked to the original account.

I kindly ask you to chat with the PlayStation Staff.

Please enter this link:

https://www.playstation.com/support/contact-us/

A PlayStation Support Agent may be able to help you.

Source:

help.minecraft.net/hc/articles/360037725571-Minecraft-for-PlayStation-FAQ#h_01FANTJ5HE05XVRKTBP5BN1WCT

Cautious Kate

How do i unlink a playstation account from windows?

I linked my wifes Microsoft acount to my ps4 by a accident. Is there a way to unlink hers so i can link mine. Pls

dryestlicense

Hi mate, do you know how to unlink the microsoft account from the playstation account? I accept that unlinking will cause loss etc.

I had a look and didn't see anything under devices or subscriptions.

claudioramos123

How do i unlink a playstation account from windows?

I linked my wifes Microsoft acount to my ps4 by a accident. Is there a way to unlink hers so i can link mine. Pls

I did the same thing but i have two accounts but i didnt remember which account was my best microsoft account and then i choose the wrong account but i cant unlink the wrong account is there a way on the microsft page to unlink the ps4 account?

_472Hunter

I am having the same problem he is. I am trying to connect my Xbox one minecraft account to my new PlayStation 5 account and it is saying the account is already connected to a PlayStation network account when I have never even owned a PlayStation. How do I unlink the account? And how would I know what account is even linked?

How do I unlink an unknown Microsoft account from my Playstation 5?