How do I turn off parental controls on an Xbox One that was purchased from someone that had...

Discus and support How do I turn off parental controls on an Xbox One that was purchased from someone that had... in XBoX Accessibility to solve the problem; I don't have access to the account that is the "parent" account the Xbox was purchased via another owner and they had that set up.... Discussion in 'XBoX Accessibility' started by Chezney Stidham, Aug 5, 2023.

  1. Chezney Stidham
    Chezney Stidham Guest

    How do I turn off parental controls on an Xbox One that was purchased from someone that had...


    I don't have access to the account that is the "parent" account the Xbox was purchased via another owner and they had that set up.

    :)
     
    Chezney Stidham, Aug 5, 2023
    #1
  2. [EX] Win User

    How do I turn off parental controls on an Xbox One that was purchased from someone that had a parental lock?

    Hi,

    it's not allowed to buy or sell a Xbox with accounts on it.

    I recommend you to perform a full factory reset immediately !
  3. Anirban Sarkar1 Win User

    How do I turn off parental controls on an Xbox One that was purchased from someone that had a parental lock?

    Hi Chezney,

    I'm Anirban and I'll be happy to help you.

    In this case I recommend to do factory reset to the console. Here are the steps:

    1. Press the Xbox button to open the guide.
    2. Select Profile & system > Settings > System > Console info.
    3. Select Reset console.
    On the Reset your console screen, you'll see three options:

    choose "Reset and remove everything"

    After you select one of the options, your Xbox console begins the process of erasing the selected content and resetting itself to the default settings.

    source: https://support.xbox.com/en/help/hardware-network/console/reset-console-to-factory-defaults

    kind regards
  4. Mcmax3000 Win User

    Changing my age ?

    You cannot change the age but you can turn off Parental Controls. See:
    support.xbox.com/.../parental-control     for the steps (that document tells you how to turn them on but it is the same steps for turning them off... You can see the Off option in the image).
  5. PositiveTomato Win User

    access to on-line status

    Have you got a family account setup at all, or parental controls?

    That may be the issue.

    Try asking your parent/guardian to turn off their parental controls, and reply if it does not help.

    If your parent/guardian does not know how to turn parental controls off, tell them to promote the Xbox Live account to an adult one, instead of a child one. You may have a child account, instead of a full adult account.
  6. GC328 Win User

    How do I turn off the parental controls

Thema:

How do I turn off parental controls on an Xbox One that was purchased from someone that had...

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