How do I talk to an actual person about fraudulent charges on my account?

Discus and support How do I talk to an actual person about fraudulent charges on my account? in XBoX on Windows to solve the problem; Someone who isn’t me has spent £50 on gift cards on my account, I have been trying all day to get through to their webchat, but the virtual assistant... Discussion in 'XBoX on Windows' started by CD1234CD, Jan 13, 2023.

  1. CD1234CD
    CD1234CD Guest

    How do I talk to an actual person about fraudulent charges on my account?


    Someone who isn’t me has spent £50 on gift cards on my account, I have been trying all day to get through to their webchat, but the virtual assistant can’t put me through to a real person and the callback option won’t let me sign in and just sends me to a 404 error and won’t accept my call back request. I cannot get help from my bank or PayPal without talking to Microsoft first, but it seems impossible to speak to an actual person.

    :)
     
    CD1234CD, Jan 13, 2023
    #1
  2. Marrion_Y Win User

    How do I talk to an actual person about fraudulent charges on my account?

    Hi CD1234CD,

    Welcome to Xbox Community Forum. Thank you for sharing your concern with us today.

    Please try these steps below to reach our live Xbox support for assistance on this concern:

    1. Go to: Contact us | Xbox Support
    2. See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)
    3. If not, click on it then select the correct region that you are in.
    4. Check and confirm that you are within the available time of support under Contact times.
    5. Click Contact us
    6. Select the drop-down menu options that will match your concern.
    7. On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.
    8. On the next page, select either Chat online or Request a call option then follow or enter the needed details.
    If still you are unable to reach our live support through those steps above, go back to this page: Contact us | Xbox Support then select the Ask a question option under Try our virtual agent section and enter this exact phrase: Talk to an agent.

    Let me know how it goes.

    Kind regards,
    Marrion
  3. HelenHolley Win User

    How do I talk to an actual person!!

    I've tried this but get nowhere
  4. DeRpY SmUrFy300 Win User

    How do I talk to an actual person!!

    What is the issue with your subscription?
  5. Smwutches Win User

    How do I talk to an actual person!!

    You can request a call back or chat with support at http://support.xbox.com/contact-us If you're not seeing those options, change your category/topic until you do. Billing
    & Subscriptions and "I don't recognize a charge" usually works for me.
  6. Whiteleaf2012 Win User

    Hijacked Xbox live acount

    Follow the steps in the wizard, see if that helps you get your account back. Any fraudulent charges on your card you should be able to talk to your bank about.
Thema:

How do I talk to an actual person about fraudulent charges on my account?

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