How do I talk to a real person?

Discus and support How do I talk to a real person? in XBoX Accessibility to solve the problem; How do I get in contact with a real person? I received a suspension last week and no details were given to me and my appeal got denied also with no... Discussion in 'XBoX Accessibility' started by Joseph Mouret, Apr 9, 2023.

  1. Joseph Mouret
    Joseph Mouret Guest

    How do I talk to a real person?


    How do I get in contact with a real person? I received a suspension last week and no details were given to me and my appeal got denied also with no details. I’m trying to figure out why I got suspended and if there’s anything to do but the support page is useless and just brings me in circles and the only real people I’ve been able to contact are in the subscription and billing department and all they tell me to do is to use the website that’s keeps bringing me in circles. I’ve tried replying to the email saying I got a suspension but that was a week ago and still nothing. As far as I can tell I received an unjust suspension and I can’t get help because the customer service is terrible and the robot assistant is useless.

    :)
     
    Joseph Mouret, Apr 9, 2023
    #1
  2. M3tal Daz3 Win User

    how do i talk to a real person

  3. Arminator Win User

    how do i talk to a real person

    You can contact a real person like this:

    Go to https://support.xbox.com/contact-us

    Select the category you need help with

    Click on "no thanks" when the virtual agent pops up.

    Then choose the topic you need help with.

    From the tiles on the bottom choose the tile to "chat with Xbox support" for a text based chat, or "request a callback" to receive a phone call from Support.

    Depending on the time of day and your country not all options are available.
  4. XBF Diego M Win User

    How do I talk to a real person

    Hi E ABZU,

    I know the support website can lead you to different support channels based on the steps you choose. Here is the best way to speak to a representative:

    1. Contact us here
    2. Select My account
    3. Say No thanks to the virtual agent
    4. Select Error Messages and codes.
    5. Select show contact options and go to step 4
    6. Select request a callback from support

    Is it something that we may be able to assist you with? Let us know and we'd be happy to help.
  5. RHR cats Win User

    How do I talk to a real person?

  6. Smwutches Win User

    How do I talk to a real person?

    The enforcement site is the only place to get information regarding suspensions and submitting a case review is the only way to contact the enforcement team.
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How do I talk to a real person?

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