how do i talk to a real person not a virtual agent????

Discus and support how do i talk to a real person not a virtual agent???? in XBoX on Windows to solve the problem; i need to talk to an agent at xbox but every single time i try to talk to them i get post to forums, i spoke to the support about a week ago and they... Discussion in 'XBoX on Windows' started by TRCbar, Oct 24, 2022.

  1. TRCbar
    TRCbar Guest

    how do i talk to a real person not a virtual agent????


    i need to talk to an agent at xbox but every single time i try to talk to them i get post to forums,

    i spoke to the support about a week ago and they said they needed someone higher up to have a look at my case and gave me a reference number and told they would get back to me in a few hours and never did and i need to know whats going on but i can because i cant speak to a real person,

    what do i do?

    :)
     
    TRCbar, Oct 24, 2022
    #1
  2. Nathan Roberts (SN) Win User

    how do i talk to a real person not a virtual agent????

    Hey there, TRCbar

    Welcome to the Microsoft Community.

    Please follow this link to contact Xbox Support: Contact us | Xbox Support

    Then please select the reasons why you are wanting to chat to someone from Xbox Support. You will then be presented with some articles that may help you. However, you will see a button in green that says, "See Contact Options". You will want to click onto this button.


    [​IMG]


    Then you will be presented with the following options, depending on what options you have picked will depend on if they are the same as my options I have been given.


    [​IMG]


    You will be better using the request a call option. However, if that isn't available, please use the option to message a gamer in the community. You will be directed to the freelancers who are chosen to answer questions that are routed to Xbox Support. They will identify themselves as gamers. Once you have been routed to an Xbox gamer, please ask them to reroute you to a Microsoft Advocate as you already have an open case. You can link this thread in as reference, so they know that you have a case number and an open case.

    They will then reroute you to a Microsoft advocate who will be able to look into your case and see what is happening and the status. Please do not share your case number to a freelancer/gamer as they are unable to do anything with it.

    If you do get landed with a virtual agent, please keep typing in "Talk to a Microsoft agent" and selecting the options to contact support. Eventually the bot will direct you to either a gamer/freelancer or to a Microsoft Advocate.

    If you have any problems with this, please let us know.

    Nathan
  3. M3tal Daz3 Win User

    how do i talk to a real person

  4. Arminator Win User

    how do i talk to a real person

    You can contact a real person like this:

    Go to https://support.xbox.com/contact-us

    Select the category you need help with

    Click on "no thanks" when the virtual agent pops up.

    Then choose the topic you need help with.

    From the tiles on the bottom choose the tile to "chat with Xbox support" for a text based chat, or "request a callback" to receive a phone call from Support.

    Depending on the time of day and your country not all options are available.
  5. XBF Diego M Win User

    How do I talk to a real person

    Hi E ABZU,

    I know the support website can lead you to different support channels based on the steps you choose. Here is the best way to speak to a representative:

    1. Contact us here
    2. Select My account
    3. Say No thanks to the virtual agent
    4. Select Error Messages and codes.
    5. Select show contact options and go to step 4
    6. Select request a callback from support

    Is it something that we may be able to assist you with? Let us know and we'd be happy to help.
  6. denis97g Win User

    how do i talk to a real person

    you can reach support.xbox.com
Thema:

how do i talk to a real person not a virtual agent????

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