How do I talk to a real person about being charged for a canceled subscription. Called and...

Hello KaylaHayes1,

Thank you for your post. I understand you are experiencing an issue with a recurring subscription charge. To address this, please visit your

Subscription page. If you are unable to cancel it, please follow the steps on this article:

Cancel Recurring Subscription Charges.

I hope this helps.

Call phone support: (800) 469-9269 if you're in the US/Canada or contact the chat support:
http://support.xbox.com/contact-us

You can contact a real person like this:

Go to https://support.xbox.com/contact-us

Select the category you need help with

Click on "no thanks" when the virtual agent pops up.

Then choose the topic you need help with.

From the tiles on the bottom choose the tile to "chat with Xbox support" for a text based chat, or "request a callback" to receive a phone call from Support.

Depending on the time of day and your country not all options are available.

Hi E ABZU,

I know the support website can lead you to different support channels based on the steps you choose. Here is the best way to speak to a representative:

1. Contact us here
2. Select My account
3. Say No thanks to the virtual agent
4. Select Error Messages and codes.
5. Select show contact options and go to step 4
6. Select request a callback from support

Is it something that we may be able to assist you with? Let us know and we'd be happy to help.

Enforcement history | Xbox Support this link should take you to Xbox enforcement the website will tell you the reason of your suspension and any past suspensions.