How do I talk to a person?

Hey there!

Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing this. I am here to help.

In regard to your Microsoft account, based on the information, you must sign in to your Microsoft account at least once in a two-year period to keep your account active. If you don’t sign in during this time, Microsoft will consider your account to be inactive.

Any account that has been locked for more than two years will also be considered "inactive" and will be permanently closed. In this case, since it's been almost 10 years and the account hasn't been closed yet, it is possible that the hacker is still using the account.

The only best option is to try to recover it by submitting a request via the account recovery webform:

https://account.live.com/acsr

After submitting the request, you will receive the results within 24 hours.

If that didn't work, as for last resort, you will need to contact Microsoft Xbox Support for further assistance. Since you're unable to use the callback feature, try to access the Xbox Live chat support, here's how:

1. Visit the Xbox Support website: https://support.xbox.com/en-GB/contact-us/

2. Click on the "Contact Us" button in the right of the screen.

3. Select the issue you need help with and click on the "Next" option.

4. Sign in to your Microsoft account.

5. Follow the prompts to connect to a live chat agent.

Thank you for your time. I hope you have a great day!

Reference links: https://answers.microsoft.com/en-us/xbox/forum/...

https://support.microsoft.com/en-us/topic/micro...

Call phone support: (800) 469-9269 if you're in the US/Canada or contact the chat support:
http://support.xbox.com/contact-us

You can contact a real person like this:

Go to https://support.xbox.com/contact-us

Select the category you need help with

Click on "no thanks" when the virtual agent pops up.

Then choose the topic you need help with.

From the tiles on the bottom choose the tile to "chat with Xbox support" for a text based chat, or "request a callback" to receive a phone call from Support.

Depending on the time of day and your country not all options are available.

Hi E ABZU,

I know the support website can lead you to different support channels based on the steps you choose. Here is the best way to speak to a representative:

1. Contact us here
2. Select My account
3. Say No thanks to the virtual agent
4. Select Error Messages and codes.
5. Select show contact options and go to step 4
6. Select request a callback from support

Is it something that we may be able to assist you with? Let us know and we'd be happy to help.

Enforcement history | Xbox Support this link should take you to Xbox enforcement the website will tell you the reason of your suspension and any past suspensions.