How do I stop my Xbox controller from randomly turning off when a headset is plugged into...

I am using the original xbox one model

Yes the controller will randomly disconnect by itself. It also turned off when I plugged in one of my headsets.

The controller I mentioned is the normal xbox series controller.

Yes I updated the controller and the problem still continues.

The last things I’ve tried is to update the firmware on my controller, put in new batteries and restart my series x console. I’m using a brand new Microsoft controller that came with my series x. I have the same problem with the other 3 (newer) controllers. I’ve been having this same issue for months before I decided to purchase a new Xbox. Now that I have a new Xbox the issue persists. There are no error messages other than when the controller turns off mid-game it says to reconnect a controller.

I have tried multiple headsets, including a new one that I just purchased this week and the 3.5mm jack is clean with no obstructions.

I cannot think of any other troubleshooting options and I don’t understand how this carried over from my old console to a brand new one

Hello Elliott Rusk,

Thank you for your contribution to the Microsoft community.

We totally understand that you want to fix the issue with your controller. Just a reminder, we are not able to double check your account and device here manually since we do not have the option to. No worries, we do have some troubleshooting steps here that we may try.

Before proceeding, I need to know more details so that we can get the best possible troubleshooting for you.

-May I know what was the last changes/updates you made on your end before the issue occurred?
- Is everything completely working before?
-Are you getting any error message?
- What controller are you using?

Basing on the statement you provided above, here are some troubleshooting steps that you may try:

Update your controller firmware: Make sure that your controller firmware is up to date. You can do this by connecting your controller to your Xbox console and checking for updates in the settings menu.

Try a different headset: If you have access to another headset, try using it to see if the issue persists. This will help you determine if the issue is with the headset or the controller.

Check the headset jack: Make sure that the 3.5mm jack on your controller is clean and free of debris. You can use a can of compressed air to blow out any dust or debris that may be inside the jack.

Reset your Xbox console: Try resetting your Xbox console to see if that resolves the issue. To do this, press and hold the power button on your console for 10 seconds. Once the console has turned off, wait a few seconds and then turn it back on.

Hope I helped! Please do not hesitate to ask if you have further concerns.

YanYannn
Microsoft Community Moderator

Hello Elliott Rusk,

Thank you for your reply, trying basic troubleshooting, and for clarifying things on my end.

If I may ask, is the issue happening when you play a specific game or to all of the games? (Please provide me the game title) If the issue is only happening to a specific game, then we can conclude that the issue is with the game itself. If this is the case, you will need to directly contact the game developer so that they can double check your account and their system for the possible issue.

If the issue is happening to all your games, it would be the best if you contact our dedicated Xbox Live support so that they can double check your account, and devices. They will be able to escalate this one to our dedicated higher team if necessary. I would be grateful if I am able to this process here on my end. However, we do not have the tool and we have limitations here on community.

Please follow the steps below to reach out to our live support team:

1. Please use this link: Contact us | Xbox Support
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
3. If not, please select the country/region it is showing and select the correct one among the lists.
4. Make sure to use to check the available contact times of the support.
5. Select the "Contact Us" button
6. Select the drop-down menu options that will match your concern.
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.

Hope I helped!

YanYannn
Microsoft Community Moderator

Hey everyone,

I know this is a few years late, but from what I have read everywhere what worked for me has not been said yet when everything else did not work.After trying the resetting of the controller and Xbox, updating the controller, plugging the adapter in and out,
and all those other things.

What worked for me was plugging the headset I was trying to use into my controller, then letting it turn on the headset until sounds comes out. After it is on unplug the headset then plug in the adapter. The mute light should be off and it should work again
until the controller is turned off. Once the controller turns off these steps have to repeated.