How do I stop an account I don’t recognize from charging my credit card?

Discus and support How do I stop an account I don’t recognize from charging my credit card? in XBoX on Windows to solve the problem; There’s a Yahoo account that I don’t recognize that has been charging my card for Monthly Xbox live for years. I keep disputing it, but other than... Discussion in 'XBoX on Windows' started by Frozen Flame VX, Mar 10, 2025.

  1. How do I stop an account I don’t recognize from charging my credit card?


    There’s a Yahoo account that I don’t recognize that has been charging my card for Monthly Xbox live for years. I keep disputing it, but other than getting my money back nothing changes. How do I block this unknown account from charging my credit card?

    :)
     
    Frozen Flame VX, Mar 10, 2025
    #1
  2. Emmanuel Santana Win User

    How do I stop an account I don’t recognize from charging my credit card?

    Greetings, and welcome to the Xbox Community! Connect with players from around the world, get help when you need it, and share your gaming journey.

    Just a heads-up, we’re users like you, so we don’t have access to any user accounts or special tools, we’re just here to share suggestions and help out where we can.

    As for your issue, have you already tried contacting XBOX or Microsoft Support directly?
  3. SwordofWhedon Win User

    My son have a Xbox game we used the credit card once we keep getting hit on my credit card we have changed the card over and over but we keep getting hit but why.

    In my experience, your bank is being “helpful” and moving a recurring payments from recognized sources over to the new card.

    If you don’t mean that you have obtained a new credit card from the bank, then likely the fuel card remains on your account, and the subscription is tied to it, I assume that’s what you keep getting charged for
  4. krista weatherford Win User

    Who do I contact about a charge being charged on my debit card without my permission

    I don’t have an account. My son did this and it’s a couple of charges from Microsoft Xbox. I just need to know how I can go about getting them to stop the recurring charges on my debit card
  5. ali bekri Win User

    My account is hacked

    Thanks for your reply.

    I have taken steps already! Someone hacked in as my family member purchased bunch of credits and left my account

    I did reset my password and removed the credit card from my account immediately

    I also called my credit card to stop the pending transactions but they said they can’t do that ! Microsoft however can ! But you guys as Microsoft do not have any quick line of communication for such fraudulent activities when they are observed by your clients! That is frustrating!

    Moreover, they said I cannot wi disputed charges since Microsoft account is hacked and Microsoft needs to deal with that.

    You as Microsoft needs to have secure accounts so that someone cannot easily hack into them or if you don’t have then you need to deal with it ! Stop it quickly! And give credits back. Why do I have ti deal with a credit card company??? They have given me a credit card to use and I linked it to my Microsoft account. What part of it is their fault ? They don’t hack their website or my account in their organization!

    So I expect you guys to deal with this as quick as possible! You lack of security has caused all of this.

    Thanks

  6. Rhoda Hollander Win User

    How can I stop a monthly charge to my credit card. This charge is not mine and needs to be reversed. The CC Company said I need to contact the supplier, which is Microsoft.Thank you

    This charge does not appear on my Mirosoft account so I cannot access any communication that would help me. My Credit Card company will not stop the charges nor issue me a refund and say that I need to resolve that with the supplier. I seem to be caught in the middle. I don’t know where this charge originated.
Thema:

How do I stop an account I don’t recognize from charging my credit card?

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