How do I speak to someone at xbox?

Hello Neil how are you?

My name is Ezequiel I'm an Independent Consultant.

I believe that it is not possible for you to change the information that is in your Xbox registration in your account.

I’m glad to see the issue is now resolved.

Is there anything else I can help you with today?

Kind regards

Tim

Hi neil W,

I'm Tim, an Independent Advisor here and a Microsoft user like you. I don't work for Microsoft and do not have access to any of your data on their system.

Where did you purchase the Xbox from? Can you not return to there and request a replacement under warranty?

This will obviously depend on the ship’s return procedures but I would start there first.

I hope this information helps. If you have any questions, please let me know and I'll be glad to assist you further or If you find it helpful, you can mark this comment as the answer.

Kind regards

Tim

But it is wrong, the xbox is only 8 months old and when I check on the chatbot it says its still in warranty, but directs me to the dash to arrange a repair, which I can't do because the dash says warranty expired.

I just don't know what to do as I can't get a call back and the chat service isn't putting advisors on, my xbox is just an expensive brick at the moment, I don't want to go down legal tracks but unless I get to speak to someone I'm going to have to take legal action.

I dont care abiut that, the doc said two days and idtb driving me crazy and I really would like to take it out