HOW DO I SPEAK TO A HUMAN BEING WHO WORKS FOR XBOX CUISTOMER SUPPORT.

lXl FatTony lXl · Jan 3, 2024

VIRTUAL AGENT SAYS THEY CANT ARRANGE A CALL BACK.

VIRTUAL AGENT SAYS IT'S TRANSFERING ME TO AN AAGENT, BUT IT NEVER HAPPENS.

THE TWITTER DM BOT WENT RADIO SILENT AFTER IT SAID IT WOULD TRANSFER ME TO A HUMAN.

[mod removed]

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I ORDERED A XBOX DESIGN LABS CONTROLLER, UPS LOST IT, HAVE CONFRIMED TO ME THEYVE LOST IT AND SAID I HAVE TO CONTACT ATHE VENDOR FOR THE REFUND/EXCHANGE.

IHAVE NEEN TRYING SINCE [mod removed] N O V E M B E R 5TH!

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EDIT:

For others looking for an actual answer, luckily my friend suggested trying Microsoft support, I got through to a Microsoft store customer service robot, who transferred me to a "Microsoft store advocate", who couldn't help and transferred me through to Xbox support, where a lady who couldn't help escalated me to a team who will allegedly get back to me "within the week" by Email.

Here's the phone number for Microsoft Store Customer Service my friend found: 0800 026 0329

So there's the work around, Xbox Customer Service is trash and doesn't work, try Microsoft phone numbers instead.

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For others looking for an actual answer, luckily my friend suggested trying Microsoft support, I got through to a Microsoft store customer service robot, who transferred me to a "Microsoft store advocate", who couldn't help and transferred me through to Xbox support, where a lady who couldn't help escalated me to a team who will allegedly get back to me "within the week" by Email.

Here's the phone number for Microsoft Store Customer Service my friend found: 0800 026 0329

So there's the work around, Xbox Customer Service is trash and doesn't work, try Microsoft phone numbers instead.

:)

Hoskayra

Hello LXl F, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

I am very sorry for the problem you are experiencing, I would like to know more about the error to better understand the problem and offer you help:
What exactly is the problem? Did something fail you? What type? Does it throw any error code or say any message? Since when do you have this problem?

Thank you for your patience, I will be attentive to your response. Blessings.

lXl FatTony lXl

Hello Hoskayra, quick question for you.

Why are you wasting your time here "helping" people if you seemingly can not read?

"I ORDERED A XBOX DESIGN LABS CONTROLLER, UPS LOST IT, HAVE CONFRIMED TO ME THEYVE LOST IT AND SAID I HAVE TO CONTACT ATHE VENDOR FOR THE REFUND/EXCHANGE."

And the customer services system, do not work....

___

For others looking for an actual answer, luckily my friend suggested trying Microsoft support, I got through to a Microsoft store customer service robot, who transferred me to a "Microsoft store advocate", who couldn't help and transferred me through to Xbox support, where a lady who couldn't help escalated me to a team who will allegedly get back to me "within the week" by Email.

Here's the phone number for Microsoft Store Customer Service my friend found: 0800 026 0329

So there's the work around, Xbox Customer Service is trash and doesn't work, try Microsoft phone numbers instead.

GMS1stLDYCannon

Hello, go through microsoft support and make sure you have the controller registered. Once that step is done you can go through repair which will fix controller through warranty.

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Rebecca

Please tell me:
Are you able to see two charges in your Microsoft account order history here?
https://account.microsoft.com/billing/orders

Or only one charge?
And if maybe you have more than one email address please check on each one

PS: feel free to share screenshots but please conceal personal information including the item order number and your email address

ngocphi

Or goto your retail store and ask for a refund or exchange as you are in the 14 days

HOW DO I SPEAK TO A HUMAN BEING WHO WORKS FOR XBOX CUISTOMER SUPPORT.