How do I solve the “Fix This” problem on Minecraft?

Hi Jack, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Game Pass Console does not offer online multiplayer, you either need Game Pass Core or Game Pass Ultimate.



Source:

https://www.xbox.com/xbox-game-pass

My problem is that no matter how much I enter the correct information, it tells me to verify the card details, even though they are correct, in Microsoft store

pls help me

Hi ahmed,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you are having issues with one of your payment methods. As part of our isolation, please try to use your card on a different device and use a different browser such as Microsoft Edge then use Incognito or InPrivate mode.

In addition, you may also try to use a different internet connectivity to rule out any issues with your current connection. You may use your mobile device, disconnect from Wi-Fi and use mobile data.

If you're still having issues regardless of browser and your card is working on different merchants, I would recommend that you contact Microsoft support for your profile to be checked internally and see what's causing this issue.

1-Access the Microsoft contact us at this link.

https://support.microsoft.com/en-us/contactus

2-Click on Windows and then click on "Get Home support"

3-Write a brief description of your request or issue in the box then click the "Get Help" button.

4-Click on the "Contact Support" button located at the bottom of the page. If you are not logged in, you will see "Sign in to Contact Support". Log in to your Microsoft account.

5-Select your Product or Service. Choose a Category then click Confirm

6-Lastly, choose a support option

Please note that in this public community forum, we are players like you trying to help and guide other players. This means that we do not have access to other accounts or access to other users' information.

Regards,

Alvaro

I solved the problem. Thanks

Hello Dennis. Can you tell me how did you do to solve your problem?

I have exactly the same ! I can't fix it !

Thank you

Damien

Thank you for the answer... That does, indeed, solve the problem. I guess the next step is: how do we escalate this to Microsoft to be fixed? This problem was introduced with their update.