How do I send in my Xbox for fixing.

Hey XluckyhollyX

Thank you for taking the time to post this on the Xbox Forums. We understand that you are inquiring about how to set-up a repair for your console.

In order to
set-up a repair for your console, you first need to confirm that your console is registered to your account via the

Devices page.

Once the device is connected, you should be able to select it for more options.

Keep in mind that the original Xbox One console is no longer manufactured by Microsoft, nor is the console PSU. As a result, out-of-warranty support is no longer available for this particular product.

I hope this helps.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

You can create an order by adding your controller as a device by signing in to https://account.microsoft.com/devices. Once you have successfully added the controller you can click on "info & support", from there you can start an order.

Once you have successfully created the order you will receive an email instruction with the shipping label, you'll need to drop the controller on the courier provided.

I'm sorry, but we can't talk about self repair on the forums, also opening your console has voided any warranty you had on it. So Microsoft wouldn't fix it, even if you sent it in for repair.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

In order for us to isolate the issue further, have you tried playing other games online?

Hello sage, my name is zahir, a independent advisor.

It seems that it could be a hdmi retimer chip. Which is a complex fix. You can send it to xbox for repairs, but thr cost would be alot.

Please advise what would you want to do?

Regards
Zahir