How do I resolve the problem of having to buy my game I already own?

Discus and support How do I resolve the problem of having to buy my game I already own? in XBoX Games and Apps to solve the problem; I'm here for some answers of how do I resolve the problem of buying a game that I already own and what do I do next? 23cb61c3-ba08-4819-9939-6c47d771c09f Discussion in 'XBoX Games and Apps' started by AaronT95boy, Jun 18, 2023.

  1. AaronT95boy
    AaronT95boy Guest

    How do I resolve the problem of having to buy my game I already own?


    I'm here for some answers of how do I resolve the problem of buying a game that I already own and what do I do next?

    :)
     
    AaronT95boy, Jun 18, 2023
    #1
  2. Francia J. Win User

    How do I resolve the problem of having to buy my game I already own?

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

    We need to make sure that the game is successfully purchased under the account that you're using go to https://account.microsoft.com/billing/orders. Locate the game transaction. It should be stated as "completed".

    Once found, simply remove and re-add your account by following the steps below:

    " REMOVE ACCOUNT​​​

    ​​​

    1. Press the Xbox button to open the guide. ​​​

    2. Select System > Settings > Account > Remove accounts. ​​​

    3. Select the account that you want to remove, and then select Remove to confirm. ​​​

    4. When you're finished, select Close. ​​​

    ​​​

    POWERCYCLE CONSOLE​​​

    ​​​

    1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

    2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

    ​​​

    ADD ACCOUNT​​​

    ​​​

    1. Press the Xbox button to open the guide. ​​​

    2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new. ​​​

    3. Enter the Email address and the password.​​​

    4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept. ​​​

    5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.​​​"
  3. AaronT95boy Win User

    How do I resolve the problem of having to buy my game I already own?

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

    We need to make sure that the game is successfully purchased under the account that you're using go to https://account.microsoft.com/billing/orders. Locate the game transaction. It should be stated as "completed".

    Once found, simply remove and re-add your account by following the steps below:

    " REMOVE ACCOUNT​​​
    ​​​
    1. Press the Xbox button to open the guide. ​​​
    2. Select System > Settings > Account > Remove accounts. ​​​
    3. Select the account that you want to remove, and then select Remove to confirm. ​​​
    4. When you're finished, select Close. ​​​
    ​​​
    POWERCYCLE CONSOLE​​​
    ​​​
    1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​
    2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​
    ​​​
    ADD ACCOUNT​​​
    ​​​
    1. Press the Xbox button to open the guide. ​​​
    2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new. ​​​
    3. Enter the Email address and the password.​​​
    4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept. ​​​
    5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.​​​"
    Would I have to follow all 3 major steps or would I have to just follow the one?
  4. XBF Mohammed C Win User

    Why do i have to re buy a game i already own

    Hello Liamzzz, I hope everything is going well!

    Thank you for reaching Microsoft Xbox Forum support!

    I highly recommend following the troubleshooting steps here:

    After each step try to see if the issue is fixed!

    First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm.

    Then, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2-3 minutes before plugging it back in and turn on the Xbox.

    If the issue persists, please select System > Settings > General > Network setting > Advanced settings > Alternate MAC address: clear

    Then, please select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.

    If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps

    I wish you a lovely day, and I hope this helps you out!

    Kind Regards

    Stay safe, and happy gaming!
  5. RetroFx ✔️ Win User

    Having to re buy games i already own

  6. CrazY1985 Win User

    Buying games that I already own

    Please make sure that you are using the account that bought the digital game.
Thema:

How do I resolve the problem of having to buy my game I already own?

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