How do I reset the statistics on Microsoft Solitaire Collection?

I found a Twitter link but no Facebook link. Did you mean Twitter?

Hi Wayne,



Thanks for reaching out to the forums. Sorry for the issue you are experiencing. We recommend to go on the
Microsoft casual games community.
Towards the bottom you will see their Facebook page and they ask to post there. There is also a
support sitefor the casual games you can look over also.



Thanks,

Brad

Hi. You can check these page to help you with your problem :

https://www.facebook.com/microsoftsolitaire/

https://beta.support.xbox.com/help/games-apps/game-titles/microsoft-casual-games-faq

Try this:

1. Close Microsoft Solitaire Collection (if it is open)
2. In Windows Explorer go to...
   
   C:\Users\<user name>\AppData\Local\Packages\Microsoft.MicrosoftSolitaireCollection_8wekyb3d8bbwe\LocalState\UserData\<user code>\Statistic\
3. Rename Statistic.ark as old-Statistic.ark
4. Run Microsoft Solitaire Collection

That should reset the statistics to 0

Good day!

The problem is this:



one.

After updating Windows 1709 to 1803 (2018), the game statistics for Microsoft Solitaire Collection became incorrectly displayed - (number of stars in a star club and% of passed, achievements.) There are different data in the Xbox profile and on the PC.

I have long gone through all the tests 2 times ... but the companion profile of the Xbox console displays 2460 stars and 80% of the process. (See screenshot ) + achievements will not be unlocked (see screenshot)

On a PC (now I have Windows 10 Pro version 21H1 build 19043.1415) - correct statistics

3760 stars and 100% process. (See screenshot)



That is, real statistics are not displayed and achievements are not recorded. Resetting, uninstalling, reinstalling Microsoft Solitaire Collection does not solve the problem !!! Running the app's troubleshooters doesn't fix the problem !!

Reinstalling Windows does not solve the problem !!!



Why isn't the data syncing?

How do I fix this?

My region is Ukraine



2. The game Microsoft Solitaire Collection does not load or install additional content (card backs experience points in the star club! There is no Microsoft Solitaire Collection Bonus Game! How to get the Microsoft Solitaire Collection Bonus Game?

(see screenshot)

What can be blocking downloads?

How do I fix this?