How do I reset an Xbox One S that is still stuck in a black screen after doing a reset?

Hello kris9er, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

I am very sorry for the problem you are experiencing with the black screen, with the intention of being able to help you I did an internal search on the Microsoft forum and found a publication by Gerardo C., an independent advisor, who suggests the following steps to resolve the problem and I thought it was good information, which you should take into account:

First of all, please check if it gives you a signal and if it allows you to access the Xbox troubleshooting screen as follows:

1. Make sure the console does not have any game disc inside, if so please take it out before continuing with the rest of the process.

2. Turn off the console and unplug the power cord for 30 seconds to make sure the console is completely off, then plug it back in but don't turn it on yet.

3. Press and hold the Pair and Eject buttons on your console, then press the power button on your console once while still holding down the Pair and Eject buttons.

4. Press and hold the Pair and Eject buttons for 10 to 15 seconds until you hear the console power-on tone again, once you hear it you can release the buttons.

5. The console should turn on and display the Xbox startup troubleshooter on the screen.

6. If you are able to successfully access the troubleshooter screen then try resetting the console to its factory settings keeping your games and applications, to do this please select "Reset this Xbox". When prompted, select the Keep games and apps option. This option will reset the operating system and delete all data that may be corrupted and causing the problem, without deleting your applications or games.

7. Check if the problem persists after doing all the above.

Information Source (Credits): https://answers.microsoft.com/thread/98f21a81-e6ad-4c09-97e1-e23844068ec2

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.

Mine still doesn't work. Still stuck on a black screen after the green load-up screen. I can't do a factory reset on my Xbox because I don't have a USB drive to download and do the whole process thing. This really sucks.

So I FINALLY got to the reset Xbox screen and selected "Keep games and apps". Appears no to be doing anything, though. Still on the reset screen after pressing A. How long does it typically take to reset?

After doing the hard reset I'm stuck on the green Xbox logo screen once I launched my xb1 again

Hey samgrant2,

Thanks for keeping us updated. If you are still experiencing a black screen without losing a signal to the television, we recommend using a support article we have for

black screen issues on Xbox One. Be sure to let us know the results samgrant2!