how do i report a stolen/hacked account

PELSER Heath · Jul 1, 2023

i want the account back but what i want more is that the account be deleted. recently playing hypixel skyblock I joined a dungeon in this dungeon they sent in a discord server where they told us to fill in a login to prove we owned the account they called it "verification" after this they told me the server was hacked and to restart minecraft to do this after doing so my stuff was taken and they stopped texting further more they tried to change my password but I didn't let them after this had stopped i went back to playing dungeons and a new person started to text me they told me my account was ratted and as i knew that my account had been hacked i assumed they could tell and with the little evidence i was given i joined a call on discord where i screenshared my minecraft login as they told me they could fix it. i know what i did was idiodic but something like this shouldn't have been possible i don't know what they changed the email to or the password. i hope that something is done abut this but at the very least have someone look over it

this may not be the right place to send this but i dont know where else to go the places i did try to use didnt work and at this point im willing to do anything to stop them

:)

Ben4724

Hi! My name is Ben a fellow member here in the community, not a Microsoft employee. Hope you are doing well!

I understand what you are going through as a fellow gamer. With regards to what happened, have you somehow tried to recover your account via the password reset page at https://account.live.com/ResetPassword.aspx ?

If for some reason the recovery information of your account has been changed, it would be best to contact the Microsoft Xbox team directly via https://support.xbox.com/en-US/contact-us

On the page, click on "Contact us" > Subscriptions & billing > I can't redeem a code > Type in "Support" then there you should see option to message or request a callback from the Xbox team. The option I provided here is diferent, this is just a way to easily find the option to reach the Xbox support.

My apologies about what happened. I am just a fellow member here in the community so we don't have such tools to check an account status but you may do reach the Xbox team directly to see if they can do something about it.

I hope the information helps somehow on how to proceed. I suggest not to give out your personal information to anyone to prevent being hacked, another tip is to add at least 3 recovery information on your account and setup a 2FA which will increase your account security in the future.

If you have other questions feel free to post back in the community and we will try our best to assist.

Kind regards,

Ben

61590633-b111-4c2a-b

Well, without proof that it was hacked/stolen it wouldn't be locked.. for example, if someone reported my account as being stolen or hacked.. they would need proof to support their report. Did you provide proof?

TwinkleToes Sam

I know how to report people through the console, what I mean is what if someone is trying to trade Xbox accounts and or sell stolen hacked MSP codes on an auction website.

spidersweb10382

I find amazing that we get no official response from Xbox on this. Just google or bing FIFA hack and aside from the number of reports you get of people being hacked and money/pts stolen, accounts locked for ridiculous amounts of time etc.... you also get
links to videos and websites advertising information on how to do these hacks

PhilthePunisher

My account and my son's account was hacked/stolen by the same person. I contacted Xbox and they found nothing because they didn't do a through job. Now the same guy hacked my account but I was able to recover it. I have the proof and I want to report him and maybe they will do their job and catch him asap,

how do i report a stolen/hacked account