how do i remove unauthorized charges from xbox

I’ve removed my payment from XBOX account and now I need a refund for the unauthorized purchases

Thank you for your response. Since we are referring this as a fraudulent purchase, you will have to contact your bank to request a refund as soon as possible.

Hi Edna! I'm more than happy to help you out!

I'm sorry you are experiencing this. I know how frustrating it can be since I am an Xbox gamer like you. Don't worry, let me help you.

Please try to locate the unauthorized charges on a specific Microsoft account, by signing in to all of your Microsoft accounts on account.microsoft.com > Payment and Billing > Order history.

You may also check the Xbox account of a family member who might be using your Xbox console or Windows PC as it might be a possible that your payment card is associated with one of their accounts.

If you are able to find the unauthorized purchase, you can request for a refund using this link:

https://support.xbox.com/en-US/help/subscriptions-billing/buy-games-apps/refund-orders

Then remove your payment card from the account by signing in account.microsoft.com > Payment and Billing > Payment Option.

However, if you can't find the transaction and since you aren't aware of having another account that does have the charges without your consent, I would suggest you reach out to your financial institution as this will be considered a fraudulent charge. They should work on this right away so that the transaction amount can be refunded.

Kind regards,
Stephanie

Hello Kirk,

Thanks for reaching out to the forums. We see you have a question on unauthorized charges. The card is not blocked. The only thing they would do is offer to remove the cards. If these were not removed then more charges could happen. Here is a

guide to prevent unauthorized charges.

Thanks,

Brad

How do I get Microsoft to contact me or me contact them to stop the unauthorized charges?