How do i remove a disc when both the button and manual ways of ejecting the disc fail? XBOX 1

Hey Josh!

Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing this on removing a disc from your console. I am here to help.

Kindly try to perform the following troubleshooting steps:

1.) Restart, and then eject:

Press and hold the Xbox button  in the center of your Xbox controller to open the Power Center.

Select Restart console.

Select Restart.

After restart, press the eject button next to the disc slot to remove the disc.

If this doesn’t work, try to eject the disc using your controller. Press the Xbox button  to open the guide, select Home, highlight the game that is currently inserted, and press X  to eject the disc.

If your Xbox is frozen, press and hold the Xbox button  on the front of the console until it turns off. Press the Xbox button  again to restart, and then press the eject button.

2.) Use a paper clip:

NOTE: Unplug the power cord and other connected cables first.

Uncoil a large paper clip. A standard clip is too short. Your clip must reach 2 inches (about 5 centimeters).

Insert the end of the paper clip into the eject hole.

On the Xbox Series X|S, you will find the hole on the bottom side of the console along the edge of the round stand, adjacent to the disk drive.

On all Xbox One consoles, the hole will be found on the left wall of the console, around the corner from the disc slot. On the original Xbox One, the hole is in plain view, but below the grill on the left side.

The hole is hardest to find on the Xbox One S, the left side of which is a grill full of holes. Start with the hole that’s second from the right and second from the bottom. You’ll find the hole between slats on the left side, just below the connect button for wireless controllers. Because of the angle of the slats, you need to be facing the side of the console directly to see the hole.

As you push in the clip, the disc will pop out, but only a little. Pull the disc the rest of the way out using a lint-free cloth to keep the disc clean.

To keep this from happening again, make sure the disc isn’t sticky and doesn’t have a label that’s thick or peeling.

Please check this link for reference: https://support.xbox.com/en-US/help/hardware-ne....

Seems like to me the disc tray is stuck or the button has malfunctioned. There is a way to eject the tray in case you get a disc stuck in the system. Here is the links below on how to do it.

support.xbox.com/.../manually-eject-disc

Xbox 360 S manual disc tray ejection method.

support.xbox.com/.../manually-eject-disc

Original Xbox 360 manual disc tray ejection method

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I do hope this works for you friend.

Hey DNC,

Sorry to hear about the disc read problem.

Here is how to remove the disc manually:

support.xbox.com/.../manually-eject-disc

Hope this helps!

Just in case it fails to open completely at some point here is a guide on
how to manually eject the disc tray of your xbox 360. If that happened you will likely want to take out a repair or just replace the console depending which is an option for you really.

But knowing how to open the tray manually is useful in-case there is a disc in the console when the tray fails to open for the last time.

On the "old fat" Xbox 360's there was a Manual Eject Button (it varies Location, Console to Console) but it is a small opening about the size of a paperclip. Here is how, "Manually
eject console disc tray".