How do I refund my gifted game or cancel and refund my gift?

My name is Loren. I'm an Independent Advisor, and I'll be glad to help you today.

You can request a refund here:

https://support.xbox.com/forms/request-a-refund

To get the order # of the item, you can check your order history page at https://account.microsoft.com/billing/orders

Here is the link with all the steps:

https://support.xbox.com/help/subscriptions-bil...

It was within 10 minutes of my request. But I bought it as a gift also and it seems they have this policy.



Returns and Refunds. Gifts may be canceled and refunded to the Gift purchaser up to 14 days after the purchase or until redeemed by the Gift recipient, whichever occurs first. Gift recipients are not entitled to a refund or cooling off period, and you acknowledge that no refund will be made, except as required by law.

Now the gift was 'redeemed by the gift recipient' but obviously she cant play it because she doesnt have the base game and now there is no way to request a refund. So that kind o' sucks but hey I did get my refund and she has Xbox One so we can purchase the base game and all will be ok.

The billing number for refund it is my game that I've purchased. Where do I find the order number for the gift to select for refund?

1397612278 this is the billing number order for the gift

8337535769 this is the billing number order for my game purchased and I my refund reqeust I see only this number

I don’t think I ordered as a gift. How do I refund and reorder as a gift?

The only way is to get a refund for the game here xbox.com/refund, then purchase the game as a gift.

We can’t cancel your subscription

Its microsoft message.

I want just have licence my game and play offline with my console.