How do I refund my game if it was denied?

i requested a refund for cyber punk 3 days ago and it was denied. now Microsoft decided to give full refunds for the game like ps4 did. when i try to get my money back it says refund was denied, how do i fix this problem..?!?

You can try replying to the email you received denying the refund to contact the refund specialists, but refunds are not guaranteed.

Hi,

however the result of this incident is, you should protect your account with a pin, cause you are responsible for every action from your account !

Hello Shady,

I am not sure how the refund process works I do know there are support agents dedicated just to the refund requests. If they have reviewed and denied the request, there are many things that come into play from what I know of. ( example previous refunds how
long you have the game, policy etc). You can reply to the email that you got when you were denied and find out why the refund was denied.

Thanks,

Brad

so my 6 year old son ordered madden bypassing my password and i submitted a request for refund 2 hours later. I am concerned because i was told I cant get a digital refund because the game was played. This is wrong, I changed my password numerous
time and he always find out. Now my refund was denied, I noticed the game keeps freezing for no reason, How do i submit a new request after it was denied?

All you can really do is reply to the email you got saying the refund was denied, try and explain the situation and see if they will make an exception.