How do I refund a Preorder that is older then 2 weeks?

It's been released and I still can't refund/cancel it through xbox or my account. What is the xbox support email? Cause I can't get it from the "contact us"

Hi Kamil

Sign in to your Order history (https://account.microsoft.com/billing/orders) with your Microsoft account. If you have more than one Microsoft account, sign in to each one to check your order history.

Do one of the following:

If you want to cancel the entire order:
Find the order or pre-order you want to cancel, and select Cancel item next to the order.

If you want to cancel an item in an order:
Find the order or pre-order you want to cancel, select Cancel item next to the item, select the check box next to the item, and select the Cancel item button.

Check your email inbox for an email confirming the order was canceled. If you don't see the cancellation confirmation in your inbox after a few minutes, check your spam or junk mail folder. If you still don't see a cancellation confirmation email after waiting awhile, contact Microsoft Store support.

IF it's been charged you need to wait for release before you can refund it

Can you provide me with a different link? This one doesn't seem to work for me

It's been 2 weeks and I still haven't received my EA Access trial codes for preordering the above games. What should I do?