How do I refund a Preorder that is older then 2 weeks?

Discus and support How do I refund a Preorder that is older then 2 weeks? in XBoX Games and Apps to solve the problem; My problem: So I preorder a cyberpunk 2077:Phantom Liberty back in June (on the 11 of June) But now I don't want it anymore, unfortunately I can't... Discussion in 'XBoX Games and Apps' started by Kamil i Piotr Bielski, Sep 18, 2023.

  1. How do I refund a Preorder that is older then 2 weeks?


    My problem:
    So I preorder a cyberpunk 2077How do I refund a Preorder that is older then 2 weeks? :phantom Liberty back in June (on the 11 of June)
    But now I don't want it anymore, unfortunately I can't cancel/refund it, also I was charged for it recently.

    What I tried:

    • I tried canceling it thorough my Microsoft account→ payment and billing, but there wasn't an option to
    • I tried requesting a refund through Xbox but, I think it's too old for it
    • I tried making a support ticket, but I couldn't find the page for it and I couldn't log into Microsoft service Hub.
    • I tried contacting Microsoft through contact-us, but it redirected me to Xbox refund.
    Anyone know what else should I do/try? Any Help is Welcome.

    :)
     
    Kamil i Piotr Bielski, Sep 18, 2023
    #1
  2. ReeceLad Win User

    How do I refund a Preorder that is older then 2 weeks?

    Hi Kamil

    Sign in to your Order history (https://account.microsoft.com/billing/orders) with your Microsoft account. If you have more than one Microsoft account, sign in to each one to check your order history.

    Do one of the following:

    If you want to cancel the entire order:
    Find the order or pre-order you want to cancel, and select Cancel item next to the order.

    If you want to cancel an item in an order:
    Find the order or pre-order you want to cancel, select Cancel item next to the item, select the check box next to the item, and select the Cancel item button.

    Check your email inbox for an email confirming the order was canceled. If you don't see the cancellation confirmation in your inbox after a few minutes, check your spam or junk mail folder. If you still don't see a cancellation confirmation email after waiting awhile, contact Microsoft Store support.
  3. XBF Leo G Win User

    How do I get a refund on 2k21 preorder

    Hello VicentePerez4,

    Thank you for posting on the Xbox forums. We will be locking this thread due to it being revived by a new post. If there are any questions, discussions or issues that anyone would like to bring to our attention, please create a new thread. We will be
    more than happy to answer any questions or provide solutions for any issues. Thank you again and happy gaming
    VicentePerez4!
  4. VicentePerez4 Win User

    How do I get a refund on 2k21 preorder

    Hey, i recently purchased a game on my xbox named Five nights at freddys:Sisters

    Location and i would want a refund on that please.
  5. dempup Win User

    How do I get a refund on 2k21 preorder

  6. SwordofWhedon Win User

    Right so scince december some in my family has been useing my card to buy in game currentcy and such and whenever i request a refund they denie it ever single time

    If the virtual currency has been used, or the transaction is older than two weeks, it cannot be refunded
Thema:

How do I refund a Preorder that is older then 2 weeks?

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