How do I refund a Preorder that is older then 2 weeks?

Hi Kamil

Sign in to your Order history (https://account.microsoft.com/billing/orders) with your Microsoft account. If you have more than one Microsoft account, sign in to each one to check your order history.

Do one of the following:

If you want to cancel the entire order:
Find the order or pre-order you want to cancel, and select Cancel item next to the order.

If you want to cancel an item in an order:
Find the order or pre-order you want to cancel, select Cancel item next to the item, select the check box next to the item, and select the Cancel item button.

Check your email inbox for an email confirming the order was canceled. If you don't see the cancellation confirmation in your inbox after a few minutes, check your spam or junk mail folder. If you still don't see a cancellation confirmation email after waiting awhile, contact Microsoft Store support.

Hello VicentePerez4,

Thank you for posting on the Xbox forums. We will be locking this thread due to it being revived by a new post. If there are any questions, discussions or issues that anyone would like to bring to our attention, please create a new thread. We will be
more than happy to answer any questions or provide solutions for any issues. Thank you again and happy gaming
VicentePerez4!

Hey, i recently purchased a game on my xbox named Five nights at freddys:Sisters

Location and i would want a refund on that please.

Hi Adam!

He is a guide on how to cancel your preorder : Cancel an order or pre-order from Microsoft Store.

Have a great day

If the virtual currency has been used, or the transaction is older than two weeks, it cannot be refunded